The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Yearsort descending Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2022 Springfield, MO, Processing and Distribution Center Grievances 10/22/2021 21-124-R22 $17,941,247 Open R - 1-- Conduct a formal workplace environment assessment (for example, an Initial Management Inquiry Process) and implement actions necessary to improve the contentious workplace environment at the Springfield, MO, Processing and Distribution Center. Agree
2022 Mail Delivery and Customer Service Operations – Ashford West and Westbury Stations, Houston, TX 12/06/2021 21-233-R22 $0 Open R - 2-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2022 Mail Delivery and Customer Service Operations - Select Baltimore Units, Baltimore, MD 11/05/2021 21-194-R22 $0 Open R - 5-- Develop and implement a plan to ensure all delayed mail is reported daily in the Customer Service Daily Reporting System and monitor for accuracy. This plan should include providing training to the employees responsible for reporting delayed mail. Agree
2022 Payments to Contract Cleaners 11/12/2021 21-096-R22 $0 Open R - 1-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2022 Trips Operating More than Four Hours Late 11/08/2021 21-116-R22 $0 Open R - 1-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2022 Voyager Card Transactions – Philadelphia, PA, Paschall Station 12/13/2021 21-230-R22 $0 Open R - 1-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2022 Shipping Services Contract Compliance 10/19/2021 20-315-R22 $0 Open R - 3-- We recommend the Vice President, Business Development, direct the Director, Enterprise and Key Accounts, to develop a mechanism for facilities personnel to report issues and concerns regarding mail packaging from the customer. Disagree
2022 Capping Report of Mail Operations and Delayed Mail at Select Processing and Distribution Centers 12/10/2021 21-222-R22 $0 Open R - 1-- Provide additional training to management with an emphasis on how local processing management should use Mail Condition Visualization reports to identify root causes for delayed inventory to provide a more accurate representation of mail conditions at the facility. Disagree
2022 Efficiency of Operations at the Baltimore, MD, Processing and Distribution Center 12/16/2021 21-237-R22 $0 Open R - 4-- Recommend the Chesapeake Division Director, Processing Operations, develop a plan to have adequate supervision and coordination for the timely transporting of processed mail to the dock area for dispatch at the Baltimore Processing and Distribution Center. Agree
2022 Springfield, MO, Processing and Distribution Center Grievances 10/22/2021 21-124-R22 $0 Open R - 3-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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