The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.
Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.
*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*
| Fiscal Year | Report Title | Issue Date | Report Number | Financial Value | Status |
Recommendation |
Management Response |
|---|---|---|---|---|---|---|---|
| 2021 | Improving Operational Efficiency Using Informed Visibility | 09/17/2021 | RISC-WP-21-009 | $0 | Open | R1 - Develop a formal avenue to periodically solicit feedback from Informed Visibility users to ascertain system functionality and gauge opportunities for enhancements. | Agree |
| 2021 | 1-800-ASK-USPS:The Postal Service's Interactive Voice Response System | 09/21/2021 | RISC-WP-21-010 | $0 | Open | R1 – Enhance current Interactive Voice Response system performance metrics by including metrics for the rate of complete, contained calls and the rate of incomplete, abandoned calls. | Agree |