The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.
Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.
*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*
| Fiscal Year | Report Title | Issue Date | Report Number |
Financial Value |
Status | Recommendation | Management Response |
|---|---|---|---|---|---|---|---|
| 2022 | Retail Systems Continuity of Operations | 05/05/2022 | 21-063-R22 | $0 | Open | R - 1-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. | Agree |
| 2021 | 1-800-ASK-USPS:The Postal Service's Interactive Voice Response System | 09/21/2021 | RISC-WP-21-010 | $0 | Open | R1 – Enhance current Interactive Voice Response system performance metrics by including metrics for the rate of complete, contained calls and the rate of incomplete, abandoned calls. | Agree |