The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendationsort ascending Management Response
2022 Retail Systems Continuity of Operations 05/05/2022 21-063-R22 $0 Open R - 1-- Develop procedures to ensure the Retail Systems Continuity of Operations Plan is reviewed, updated, and distributed annually. Agree
2022 Issues Identified with Internet Change of Address 04/12/2022 22-058-R22 $21,828,827 Open R - 1-- Develop controls to verify that online change of address requests are authorized by the resident of the address. Agree
2021 Fiscal Year 2020 Board of Governors' Expenditures 09/22/2021 21-064-R21 $0 Open R - 1-- Develop and provide training and formal communication to all purchasing teams on policies and procedures, including required file documentation, for sensitive requests. Agree
2021 "As Needed" Highway Contract Routes 07/16/2021 21-022-R21 $162,338,091 Open R - 1-- Develop and implement periodic reviews to ensure timely detection and correction of payment errors and verify that Postal Service Forms 5397, Contract Route Extra Trip Authorization, are complete, accurate, and included in the electronic Service Change Request system. Agree
2022 Efficiency of Operations at the St. Louis, MO, Processing and Distribution Center 07/13/2022 22-112-R22 $0 Open R - 1-- Develop and implement a plan at the St. Louis Processing & Distribution Center to ensure management monitors mail that is sent to the manual sorting area to ensure the mail is non-machinable. Agree
2022 Capping Report - Mail Delivery, Customer Service, and Property Conditions Review – Select Units Portland, OR Region 03/22/2022 22-001-R22 $0 Open R - 1-- Develop and execute a plan to ensure that employees at the Beaverton Main Post Office and the Parkrose and Piedmont Stations follow standard operating procedures for package scanning and handling, and that unit management systematically reviews scan data and enforces compliance. Agree
2022 Transfer of Mail Processing Operations from Selected Facilities 05/04/2022 21-240-R22 $0 Open R - 1-- Develop a policy that defines and provides guidance for executing operational mail moves, which includes the requirement to perform formal analysis of potential impact and identifying risks and opportunities. Agree
2022 City Delivery Operations - Nationwide Route Management 02/17/2022 21-127-R22 $0 Open R - 1-- Develop a detailed action plan, including measurable targets, to resume conducting annual street observations to determine whether a minor route adjustment or a mail count and route inspection review is needed. Agree
2022 Assumptions and Metrics Underlying the Delivering for America 10-Year Plan 07/06/2022 21-224-R22 $0 Open R - 1-- Create guidance that details the requirements for when a distributive impact study should be performed. Agree
2022 Workplace Environment Tracking System (WETS) User Access 05/10/2022 22-099-R22 $0 Open R - 1-- Create an after-action report of the Workplace Environment Tracking System access issue documenting how the access issue occurred, corrective actions taken to resolve the problem, impact of the issue on user access and data quality, and any controls and policies implemented to prevent the issue in future. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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