The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Yearsort ascending Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2021 Contract Invoice Payment Process 07/29/2021 20-281-R21 $0 Open R - 2-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2021 As Needed Highway Contract Routes 07/16/2021 21-022-R21 $0 Open R - 4-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2021 Passport Application Acceptance Operations 08/09/2021 21-056-R21 $0 Open R - 4-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2021 Mail Delivery and Customer Service Issues - Olathe East Branch, Olathe, KS 05/05/2021 21-121-R21 $0 Open R - 1-- Instruct Olathe East Branch Management to develop an action plan to ensure rural carriers do not leave to deliver their routes until all committed mail has been distributed, and to ensure management verifies the delivery unit is clear of committed mail daily. Agree
2021 Accenture Information Technology Contracts 12/29/2020 20-076-R21 $0 Open R - 5-- Complete and implement a quality assurance plan to effectively monitor quality objectives for the future contract. Agree
2020 Partnership Agreement Compliance 12/27/2019 19BG004FT000-R20 $0 Open R - 2-- Include in future Marketing and Service Offering Agreements, measures that enforce compliance with agreement provisions. Agree
2020 Assessment of Overtime Activity 08/25/2020 20-209-R20 $0 Open R - 3-- Implement a process to collect and monitor data that identifies the reasons for overtime use to better manage and control overtime costs. Agree
2020 Recovery for Private Party Damage to Postal Service Vehicles 09/10/2020 20-177-R20 $0 Open R - 6-- Coordinate with the National Tort Center to evaluate the implementation of automated controls in the Tort Claim System to: (1) require data in essential fields such as the “Employee Action” and “Employee Health and Safety Number” and (2) require alerts when cases have exceeded reasonable time thresholds without a file or demand status change. Agree
2020 Stamp and Cash Inventories - Chicago, IL, Offices 07/29/2020 20-256-R20 $0 Open R - 2-- Provide Retail Systems Software administrative training to all respective unit supervisors. Agree
2020 Recovery for Private Party Damage to Postal Service Vehicles 09/10/2020 20-177-R20 $0 Open R - 1-- Coordinate with the National Tort Center to provide district Tort Claim Coordinators training on accident recovery settlements and related processes. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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