The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendationsort descending Management Response
2021 Mail Operations at the Denver, CO, Processing and Distribution Center 07/27/2021 21-151-R21 $0 Open R - 1-- develop a plan based on Lean Six Sigma project results to further increase load scan scores to meet or surpass the scanning goal. Agree
2021 Mail Operations at the West Valley, AZ, Processing and Distribution Center 07/27/2021 21-166-R21 $0 Open R - 1-- Develop a plan to further increase load scan scores to meet or surpass the scanning goal. Agree
2021 Accenture Information Technology Contracts 12/29/2020 20-076-R21 $0 Open R - 1-- Develop and implement a cost management plan during purchase planning for the future contract to effectively manage and monitor contract costs. Agree
2020 Custodial Workhours 10/24/2019 19SMG006HR000-R20 $81,319,892 Open R - 1-- Develop and implement a strategy to address hiring and staffing challenges for custodial positions at facilities subject to the Memorandum of Understanding Between the United States Postal Service and the American Postal Workers Union, re: Maintenance Series-47 Transmittal Letter-5 Implementation and Maintenance Craft Postal Support Employee Conversions, signed July 9, 2014. Agree
2021 Scheduled Hours and Payment for Highway Contract Routes 05/05/2021 20-295-R21 $0 Open R - 1-- Develop and implement periodic reviews to ensure timely detection and correction of trip errors in the SCR system for the scheduled hours and corresponding payments in the TCSS. Agree
2021 Impact of Pandemic on Postal Service Finances 03/29/2021 20-257-R21 $0 Open R - 1-- Develop specific policies and procedures to ensure expenses are consistently documented, validated, and tracked for unanticipated crisis or catastrophic events. Agree
2021 U.S. Postal Inspection Service Pandemic Response to Mail Fraud and Mail Theft 05/20/2021 20-305-R21 $0 Open R - 1-- Document best practices from the Postal Inspection Service’s response to the COVID-19 pandemic in an after-action report for use in future health crises. Agree
2021 U.S. Postal Inspection Service Confidential Funds Program 10/28/2020 20-179-R21 $0 Open R - 1-- Enforce Confidential Funds Program guidance and update the Confidential Funds Program application or reevaluate the requirement to capture arrests in the Confidential Funds Program application. Agree
2021 Uncompensated and Undercompensated Services 04/01/2021 20-208-R21 $1,850,011,194 Open R - 1-- Explore strategies for receiving amounts owed or appropriated for government services and providing the Postal Service reimbursement for these services going forward. Agree
2021 Issues Identified in International Package Operations – Chicago International Service Center 05/12/2021 21-101-R21 $0 Open R - 1-- Implement processes to ensure the proper, consistent prioritization and monitoring of containers for presentation to U.S. Customs and Border Protection at the Chicago International Service Center. Agree


This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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