The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Titlesort ascending Issue Date Report Number Financial Value Status Recommendation Management Response
2021 Manually Adjusted Indemnity Claim Payments 08/30/2021 20-129-R21 $2,041,061 Open R - 1-- Update and communicate manually adjudicated international indemnity claim processing policy to ensure it aligns with the Product Tracking and Reporting System and the International Inquiry Claims System. Agree
2021 Manual Mail Processing Efficiency 09/21/2021 21-131-R21 $395,585,002 Open R - 3-- Properly account for workhours and workload in manual operations in accordance with Postal Service policy. At a minimum, require facility management to: Communicate to employees the importance of changing operations on the time clock and of scanning all packages; Place time clocks in areas that are easily accessible and monitor changes daily; Monitor manual package processing operations routinely; Update manual letter and flat volume estimates yearly. Disagree
2021 Manual Mail Processing Efficiency 09/21/2021 21-131-R21 $0 Open R - 5-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2021 Manual Mail Processing Efficiency 09/21/2021 21-131-R21 $0 Open R - 2-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2021 Manual Mail Processing Efficiency 09/21/2021 21-131-R21 $0 Open R - 4-- Direct facility management to assign a “gatekeeper” within each manual operation to reduce the volume of mail being processed in manual operations that could be run on mail processing machines. Disagree
2021 Manual Mail Processing Efficiency 09/21/2021 21-131-R21 $0 Open R - 1-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2019 Mail Processing Overtime 06/13/2019 NO-AR-19-005 $0 Open R - 3-- Establish appropriate performance incentives for managers to effectively manage overtime. Disagree
2019 Mail Processing Overtime 06/13/2019 NO-AR-19-005 $0 Open R - 2-- Issue supplemental guidance on management oversight to reduce unauthorized overtime, ensure compliance with overtime policy to reduce grievances, and increase employee availability. Agree
2021 Mail Operations at the Raleigh, NC, Processing and Distribution Center 08/12/2021 21-184-R21 $0 Open R - 5-- Develop a plan to further increase load scan scores to meet or surpass the scanning goal. Agree
2021 Mail Operations at the Denver, CO, Processing and Distribution Center 07/27/2021 21-151-R21 $0 Open R - 5-- Review the methodology for calculating planned volumes to ensure they are accurate. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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