The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Titlesort descending Issue Date Report Number Financial Value Status Recommendation Management Response
2021 Integrity of U.S. Postal Service's Social Media Presence 05/12/2021 20-278-R21 $0 Open R - 6-- Identify the appropriate stakeholders and develop a formal plan with roles and responsibilities for identifying and responding to fraudulent activity on social media and digital channels. Agree
2021 Integrity of U.S. Postal Service's Social Media Presence 05/12/2021 20-278-R21 $0 Open R - 3-- Establish an effective social media account approval process and document social media account management procedures. Agree
2021 Integrity of U.S. Postal Service's Social Media Presence 05/12/2021 20-278-R21 $0 Open R - 4-- Develop a process to ensure employees are informed of the social media account establishment policy. Agree
2021 Integrity of U.S. Postal Service's Social Media Presence 05/12/2021 20-278-R21 $0 Open R - 5-- Establish an automated process to monitor social media to identify and address unapproved pages and accounts created to represent the Postal Service. Agree
2021 Integrity of U.S. Postal Service's Social Media Presence 05/12/2021 20-278-R21 $0 Open R - 2-- Update Handbook AS-805-C, Information Security Requirements for All Personnel, to include restrictions on the use of work email addresses on external sites. Agree
2021 Issues Identified in International Package Operations – Chicago International Service Center 05/12/2021 21-101-R21 $0 Open R - 1-- Implement processes to ensure the proper, consistent prioritization and monitoring of containers for presentation to U.S. Customs and Border Protection at the Chicago International Service Center. Agree
2021 Issues Identified in International Package Operations – Chicago International Service Center 05/12/2021 21-101-R21 $0 Open R - 3-- Implement processes to ensure the proper staging of containers at the Chicago International Service Center, including the timely disposal of mail processing equipment and cardboard. Agree
2021 Issues Identified in International Package Operations – Chicago International Service Center 05/12/2021 21-101-R21 $0 Open R - 2-- Implement processes to ensure the proper label placarding at the Chicago International Service Center and monitoring for compliance. Agree
2021 Issues Identified in International Package Operations – Chicago International Service Center 05/12/2021 21-101-R21 $0 Open R - 4-- Implement processes to ensure the cleanliness and organization of the workroom floor at the Chicago International Service Center. Agree
2021 Mail Delivery and Customer Service Issues - Olathe East Branch, Olathe, KS 05/05/2021 21-121-R21 $0 Open R - 1-- Instruct Olathe East Branch Management to develop an action plan to ensure rural carriers do not leave to deliver their routes until all committed mail has been distributed, and to ensure management verifies the delivery unit is clear of committed mail daily. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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