The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Number Financial Value Statussort descending Recommendation Management Response
2021 Impact of Pandemic on Postal Service Finances 03/29/2021 20-257-R21 $0 Open R - 1-- Develop specific policies and procedures to ensure expenses are consistently documented, validated, and tracked for unanticipated crisis or catastrophic events. Agree
2021 Online Priority Mail Express Refunds 07/20/2021 20-268-R21 $0 Open R - 1-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2021 Online Priority Mail Express Refunds 07/20/2021 20-268-R21 $0 Open R - 3-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2021 Online Priority Mail Express Refunds 07/20/2021 20-268-R21 $0 Open R - 4-- Incorporate a schedule to verify all acceptance and possession scans are entered into the Product Tracking and Reporting system prior to determining eligibility of refunds and enhance relevant systems to properly evaluate mailings to verify that they are eligible for refunds. Agree
2021 Integrity of U.S. Postal Service's Social Media Presence 05/12/2021 20-278-R21 $0 Open R - 2-- Update Handbook AS-805-C, Information Security Requirements for All Personnel, to include restrictions on the use of work email addresses on external sites. Agree
2021 Integrity of U.S. Postal Service's Social Media Presence 05/12/2021 20-278-R21 $0 Open R - 3-- Establish an effective social media account approval process and document social media account management procedures. Agree
2021 Integrity of U.S. Postal Service's Social Media Presence 05/12/2021 20-278-R21 $0 Open R - 5-- Establish an automated process to monitor social media to identify and address unapproved pages and accounts created to represent the Postal Service. Agree
2021 Integrity of U.S. Postal Service's Social Media Presence 05/12/2021 20-278-R21 $0 Open R - 6-- Identify the appropriate stakeholders and develop a formal plan with roles and responsibilities for identifying and responding to fraudulent activity on social media and digital channels. Agree
2021 Contract Invoice Payment Process 07/29/2021 20-281-R21 $0 Open R - 1-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2021 Contract Invoice Payment Process 07/29/2021 20-281-R21 $0 Open R - 2-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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