The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Number Financial Value Statussort descending Recommendation Management Response
2021 Mail Operations at the West Valley, AZ, Processing and Distribution Center 07/27/2021 21-166-R21 $0 Open R - 4-- Develop a plan to assist plant management with understanding how delayed inventory is calculated and how to analyze the Mail Condition Visualization data to identify causes for delayed inventory. Agree
2021 Accident Reporting 08/27/2021 21-015-R21 $0 Open R - 5-- Implement an automated reconciliation process between data from DOL’s Employee Compensation Operations and Management Portal and the Postal Service’s Employee Health and Safety (EHS) system, to ensure all personal injury industrial accidents are properly recorded in EHS. Disagree
2021 Embargoes and Redirections at the U.S. Postal Service Processing Facilities 08/13/2021 21-112-R21 $0 Open R - 4-- Develop a plan to verify that mail is processed in First-In-First-Out order during high volume periods to ensure that it will meet its service standards. Disagree
2021 Nationwide Service Performance 09/20/2021 21-120-R21 $0 Open R - 1-- Reemphasize the need for local processing, transportation, and delivery mgmt. components discussions on projected volumes and previous day’s issues. Site observations support implementing to help proactively manage mail flow operations. Disagree
2021 Nationwide Service Performance 09/20/2021 21-120-R21 $0 Open R - 2-- Investigate and understand root causes for failed mailpieces in “Unable to Assign” category, and work to decrease and maintain the total number of mailpieces in this category to under 10 percent of total failures. Disagree
2021 Nationwide Service Performance 09/20/2021 21-120-R21 $0 Open R - 4-- Direct local processing management to retain only the quantity of MTE that their facilities and customers need for one week of mail processing operations in accordance with Handbook PO-502, Mail Transport Equipment, Policy 2-8, Excess MTE (Hoarding) when local employee availability and transportation allow, Disagree
2021 Manual Mail Processing Efficiency 09/21/2021 21-131-R21 $395,585,002 Open R - 3-- Properly account for workhours and workload in manual operations in accordance with Postal Service policy. At a minimum, require facility management to: Communicate to employees the importance of changing operations on the time clock and of scanning all packages; Place time clocks in areas that are easily accessible and monitor changes daily; Monitor manual package processing operations routinely; Update manual letter and flat volume estimates yearly. Disagree
2021 Manual Mail Processing Efficiency 09/21/2021 21-131-R21 $0 Open R - 4-- Direct facility management to assign a “gatekeeper” within each manual operation to reduce the volume of mail being processed in manual operations that could be run on mail processing machines. Disagree
2021 Air Mail Not Moving as Assigned at the Los Angeles Terminal Handling Services 09/16/2021 21-201-R21 $0 Open R - 1-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Disagree
2021 Air Mail Not Moving as Assigned at the Los Angeles Terminal Handling Services 09/16/2021 21-201-R21 $0 Open R - 3-- Provide proper oversight to ensure the Los Angeles Terminal Handling Services supplier is separating the mail properly to the assigned carrier, as outlined in the contract, and document and communicate commercial mailer irregularities. Disagree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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