The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Numbersort descending Financial Value Status Recommendation Management Response
2020 Transportation Network Optimization and Service Performance 06/05/2020 20-144-R20 $199,558,680 Open R - 9-- Fix inaccuracies in the Air Allocation Model and institute a system of quality controls for the model to include periodic reviews for accuracy; a manual for how to use the model; and a log documenting changes made to the model. Agree
2020 Transportation Network Optimization and Service Performance 06/05/2020 20-144-R20 $0 Open R - 5-- Increase management oversight for highway contract route operations for evening and early morning tours. Agree
2020 Transportation Network Optimization and Service Performance 06/05/2020 20-144-R20 $0 Open R - 2-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2020 Mail Delivery and Customer Service Operations - Hawthorne Post Office, Hawthorne, CA 03/23/2020 20-149-R20 $0 Open R - 2-- Instruct the Postmaster, Hawthorne Post Office, to ensure that employees follow standard operating procedures for scanning including using firm sheets from the Passive Adaptive Scanning System, periodically review and monitor scan data for compliance, and provide carriers with refresher training on package handling and scanning procedures. Agree
2020 Mail Delivery and Customer Service Operations - Hawthorne Post Office, Hawthorne, CA 03/23/2020 20-149-R20 $0 Open R - 1-- Instruct the Postmaster, Hawthorne Post Office, to develop an action plan to ensure standard operating procedures are followed for reporting delayed mail and enforce the use of color-code placards for marketing mail. Agree
2020 Mail Delivery and Customer Service Operations - Hawthorne Post Office, Hawthorne, CA 03/23/2020 20-149-R20 $0 Open R - 4-- Instruct the Postmaster, Hawthorne Post Office, to follow procedures to ensure arrow lock keys, voyager cards, and delivery vehicles are safeguarded and properly managed and report lost or missing assets as required. Agree
2020 Mail Delivery and Customer Service Operations - Hawthorne Post Office, Hawthorne, CA 03/23/2020 20-149-R20 $0 Open R - 3-- Continue to fill carrier vacancies and review and adjust mail arrival times at the Hawthorne Post Office as appropriate to maximize carrier efficiency and ensure distribution up-times are met. Agree
2020 Facility Condition Reviews - Short Hills, Roseville, and Wood Ridge Post Offices 04/02/2020 20-159-R20 $0 Open R - 1-- Address all building maintenance, safety, and security issues identified at the Short Hills, Roseville, and Wood Ridge post offices. Agree
2020 Manual Flats Processing Operations at the Tucson, AZ Processing & Distribution Center 03/09/2020 20-163-R20 $0 Open R - 2-- Instruct Tucson Processing and Distribution Center (P&DC) management to ensure the P&DC’s operating plan is updated to reflect current mail processing operations. Agree
2020 Late and Extra Trips at the Philadelphia, PA, Processing and Distribution Center 05/13/2020 20-164-R20 $0 Open R - 2-- Ensure adherance to mail clearance times in the Run Plan Generator Report. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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