The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Numbersort descending Financial Value Status Recommendation Management Response
2021 Delayed Mail at the Santa Ana, CA, Processing and Distribution Center 05/24/2021 21-119-R21 $0 Open R - 3-- Develop a plan to assist plant management with understanding how delayed inventory is calculated and how to analyze the Mail Condition Visualization data to identify causes for delayed inventory. Disagree
2021 Delayed Mail at the Santa Ana, CA, Processing and Distribution Center 05/24/2021 21-119-R21 $0 Open R - 1-- Require plant management to follow designed mail flows and use appropriate sort plans to ensure accurate reporting of delayed mail. Disagree
2021 Mail Delivery and Customer Service Issues - Olathe East Branch, Olathe, KS 05/05/2021 21-121-R21 $0 Open R - 1-- Instruct Olathe East Branch Management to develop an action plan to ensure rural carriers do not leave to deliver their routes until all committed mail has been distributed, and to ensure management verifies the delivery unit is clear of committed mail daily. Agree
2021 Mail Delivery and Customer Service Issues - Olathe East Branch, Olathe, KS 05/05/2021 21-121-R21 $0 Open R - 2-- Instruct Olathe East Branch Management to develop a plan to monitor and ensure all delayed mail is reported daily in the Customer Service Daily Reporting System. Agree
2021 Voyager Card Transactions - Hemet, CA Post Office 05/19/2021 21-133-R21 $0 Open R - 3-- Instruct management at the Hemet, CA Post Office to ensure that staff assigned to manage PINS complete the eFleet Card for Site Manager Training and Voyager Fleet Commander Online Training Agree
2021 Voyager Card Transactions – Chino, CA, Post Office. 05/13/2021 21-135-R21 $0 Open R - 1-- Reiterate policy to the Chino Post Office Postmaster and other unit personnel regarding proper management of Personal Identification Numbers. Agree
2021 Voyager Card Transactions – Chino, CA, Post Office. 05/13/2021 21-135-R21 $0 Open R - 2-- Instruct management at the Chino Post Office to complete, submit, and maintain a copy of USPS Voyager Account Dispute Forms and other documentation that supports monthly reconciliations and disputes with U.S. Bank for all potentially fraudulent transactions for the required period of two years and contact the U.S. Postal Service Office of Inspector General to report suspected Voyager card fraud. Agree
2021 Property Condition Reviews - North Royalton, Willoughby, and Jesse C. Owens Post Offices in Ohio 06/21/2021 21-138-R21 $0 Open R - 1-- Address all building maintenance, safety, and security issues identified at the North Royalton, Willoughby, and Jesse C. Owens post offices. Agree
2021 Property Condition Reviews - North Royalton, Willoughby, and Jesse C. Owens Post Offices in Ohio 06/21/2021 21-138-R21 $0 Open R - 2-- Perform and document fire extinguisher inspections monthly and annually as required at the North Royalton, Willoughby, and Jesse C. Owens Post Offices. Agree
2021 Property Condition Reviews - Cochituate, Winchester, and John F. Kennedy Post Offices in MA 06/17/2021 21-144-R21 $0 Open R - 1-- Address all building maintenance, safety, and security issues identified at the Cochituate, Winchester, and John F. Kennedy post offices Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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