The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Number Financial Valuesort descending Status Recommendation Management Response
2020 Plant Load Agreements - Santa Ana District 08/13/2020 19-041-R20 $770,630 Open R - 3-- Develop procedures for monitoring mail volume, weight, and preparation performance in accordance with requirements set forth in the plant load agreements. Agree
2020 U.S. Postal Service Transportation Network Operations and Cost Optimization Practices 11/07/2019 19XG002NL000-R20 $2,017,531 Open R - 3-- Evaluate Highway Contract Route contracts to include consistent language to omit payment when trips are canceled by the Postal Service and ensure they are omitted from supplier’s payment per contract terms. Agree
2020 Leased Facility Maintenance 05/28/2020 19SMG012SM000-R20 $2,251,220 Open R - 5-- Establish and implement a plan with timeframes for the Landlord Maintenance Program to timely initiate the fee recovery process and collect expensed funds. Agree
2020 Professional Services Contract Rates 08/20/2020 20-143-R20 $11,163,153 Open R - 1-- Compete the contract at the end of the current performance period and negotiate labor rates considering the General Services Administration Schedule. Disagree
2013 Supervisor Workhours and Span of Control 04/04/2013 NO-MA-13-005 $11,955,046 Open R - 2-- Fill vacant supervisor positions up to the appropriate span of control level and reduce supervisor replacement workhours accordingly. Agree
2020 Effectiveness of the Postal Service's Efforts to Reduce Non-Career Employee Turnover 02/12/2020 19POG001SAT000-R20 $13,728,271 Open R - 2-- Develop a comprehensive non-career employee national turnover strategic plan and procedures to provide more effective management oversight. The plan and procedures should focus on achieving measurable results to reduce non-career employee turnover at the local level by developing action plans to address exit survey results and implement district best practices nationwide. Disagree
2019 U.S. Postal Inspection Service Area Case Management 09/03/2019 OV-AR-19-003 $14,437,650 Open R - 1-- Ensure investigative documentation requirements are consistent throughout the policies and include periodic reviews of investigative documentation. Agree
2020 Business Application Review of the HERO System 08/24/2020 19-016-R20 $26,823,859 Open R - 1-- Update Management Instruction AS-800-2014-4, Cloud Computing Policy, to include early demonstrations of system functionality with key stakeholders to validate and verify the alignment of business needs and the technical capabilities before purchasing any cloud software solutions. Agree
2020 U.S. Postal Service Transportation Network Operations and Cost Optimization Practices 11/07/2019 19XG002NL000-R20 $28,772,621 Open R - 1-- Ensure extra trips are reconciled against Surface Visibility data when submitting payments in the Service Change Request system. Agree
2019 Salary and Wage Rate Retention 09/20/2019 FT-AR-19-009 $33,974,772 Open R - 1-- Develop policies and procedures, including assignment of responsibilities, for documenting and retaining salary and wage rate retention information and monitoring continued eligibility. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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