The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Datesort descending Report Number Financial Value Status Recommendation Management Response
2020 Mail Delivery and Customer Service Operations - Allen Post Office, Allen, TX 02/05/2020 20-107-R20 $0 Open R - 1-- Review mail arrival times and mail mix for the Allen Post Office and the processing and distribution centers that service the Allen Post Office to ensure the distribution up time can be met. Agree
2020 Mail Delivery and Customer Service Operations - Allen Post Office, Allen, TX 02/05/2020 20-107-R20 $0 Open R - 2-- Ensure employees at the unit use mail arrival reporting tools. Agree
2020 Mail Delivery and Customer Service Operations - Allen Post Office, Allen, TX 02/05/2020 20-107-R20 $0 Open R - 3-- Ensure that employees follow standard operating procedures for scanning, including using firm sheets, periodically reviewing and monitoring scan data for compliance, and providing carriers with refresher training on scanning procedures. Agree
2020 Mail Delivery and Customer Service Operations - Allen Post Office, Allen, TX 02/05/2020 20-107-R20 $0 Open R - 4-- Follow applicable Postal Service policies and procedures to ensure proper security and accountability of Voyager cards. Agree
2020 Manual Flats Processing Operations at the Birmingham, AL, Processing and Distribution Center 02/12/2020 20-161-R20 $0 Open R - 3-- Ensure the P&DC’s operating plan is updated to reflect current mail processing operations. Agree
2020 Effectiveness of the Postal Service's Efforts to Reduce Non-Career Employee Turnover 02/12/2020 19POG001SAT000-R20 $0 Open R - 1-- Measure the cost savings associated with the National Performance Assessment non-career employee turnover performance. Agree
2020 Effectiveness of the Postal Service's Efforts to Reduce Non-Career Employee Turnover 02/12/2020 19POG001SAT000-R20 $13,728,271 Open R - 2-- Develop a comprehensive non-career employee national turnover strategic plan and procedures to provide more effective management oversight. The plan and procedures should focus on achieving measurable results to reduce non-career employee turnover at the local level by developing action plans to address exit survey results and implement district best practices nationwide. Disagree
2020 Manual Flats Processing Operations at the Birmingham, AL, Processing and Distribution Center 02/12/2020 20-161-R20 $0 Open R - 1-- Develop procedures to ensure machinable flats sent to the P&DC by delivery units are processed on mail processing equipment. Agree
2020 Manual Flats Processing Operations at the Birmingham, AL, Processing and Distribution Center 02/12/2020 20-161-R20 $0 Open R - 2-- Ensure supervisors monitor mail processing productivity and correct employee operation number time changes on a regular basis. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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