The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Yearsort descending Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2020 Contract Closeout Process 04/22/2020 19-026-R20 $0 Open R - 2-- Include closed contracts in Supply Management’s compliance review process that would consist of ensuring completion of all required closeout steps. Agree
2020 Informal Grievance Oversight 07/14/2020 19SMG007HR000-R20 $0 Open R - 2-- Formalize and communicate monetary thresholds for informal grievances and review payments that exceed the established thresholds. Disagree
2020 Priority Mail Express Service Performance Costs in the Caribbean District 10/17/2019 19BG006CP000-R20 $1,990,158 Open R - 1-- Coordinate with Northeast Area and Caribbean District management to evaluate the feasibility of current ground transportation schedules and, as necessary, adjust current Priority Mail Express schedules, operating times, or service commitments to reduce service failures and refunds. Agree
2020 Mail Delivery Issues – Montbello Station, Denver, CO 12/18/2019 20-078-R20 $0 Open R - 2-- Develop an action plan to fill carrier and clerk vacancies for the Montbello station and review the City Carrier Associate and Rural Carrier Associate compliment and assign additional carriers if necessary to the station until vacancies can be filled. Agree
2020 Review of IT Network Performance 01/17/2020 18TG005IT000-R20 $0 Open R - 4-- Develop and maintain detailed Postal Service information technology network diagrams. Agree
2020 Mail Delivery and Customer Service Operations - Hawthorne Post Office, Hawthorne, CA 03/23/2020 20-149-R20 $0 Open R - 2-- Instruct the Postmaster, Hawthorne Post Office, to ensure that employees follow standard operating procedures for scanning including using firm sheets from the Passive Adaptive Scanning System, periodically review and monitor scan data for compliance, and provide carriers with refresher training on package handling and scanning procedures. Agree
2020 First-Line Supervisor Recruitment and Retention 04/13/2020 19SMG008HR000-R20 $16,446,581 Open R - 1-- In coordination with the Vice Presidents, Delivery Operations and Network Operations, establish and implement sufficient controls to ensure hiring officials complete their hiring activities in a timely manner. Disagree
2020 Transportation Network Optimization and Service Performance 06/05/2020 20-144-R20 $199,558,680 Open R - 9-- Fix inaccuracies in the Air Allocation Model and institute a system of quality controls for the model to include periodic reviews for accuracy; a manual for how to use the model; and a log documenting changes made to the model. Agree
2020 Supply Management’s Control Environment Over Contracting Officers 11/07/2019 18SMG023SM000-R20 $0 Open R - 1-- Implement a formal portfolio review process to ensure that contracting officers obtain the required annual 21 hours of current purchasing-related training, including validation of training content and supporting documentation of attendance/completion. Agree
2020 U.S. Postal Service Transportation Network Operations and Cost Optimization Practices 11/07/2019 19XG002NL000-R20 $2,017,531 Open R - 3-- Evaluate Highway Contract Route contracts to include consistent language to omit payment when trips are canceled by the Postal Service and ensure they are omitted from supplier’s payment per contract terms. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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