The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

Fiscal Yearsort descending Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2019 Nationwide Review of Voyager Fleet Card Personal Identification Numbers 06/24/2019 DR-AR-19-006 $0 Open R - 2 -- Implement corrective action to: (1) deactivate PINs issued to vendors, (2) deactivate multiple PINs issued to employees or define policy for exception, (3) deactivate PINs without a valid employee name; and (4) ensure authorized approval of requests for increasing PIN purchasing limits and (5) track and monitor completion of semi-annual reviews. Agree
2019 Meter Revenue Refunds - St. Paul, MN, New Brighton Branch 08/22/2019 FCS-FM-19-022 $1,459 Open R - 2 -- Provide refresher training on the refund process to all unit personnel, reiterating the requirements for processing meter revenue refunds, maintaining supporting documentation, and properly completing Postal Service Form 3533, Application for Refund of Fees, Products and Withdrawal of Customer Accounts. Agree
2019 Management Alert - [Redacted] 06/19/2019 IT-MT-19-001 $0 Open R - 3 -- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2019 Zone Pricing for Mail Processed at the Palatine Sectional Center Facility 06/24/2019 MS-MT-19-002 $0 Open R - 2 -- Evaluate coordinates for all SCFs and correct inaccuracies, as identified. Agree
2019 U.S. Postal Service's Customer Service to Non-English Speaking Customers 11/02/2018 MS-AR-19-001 $0 Open R - 2 -- develop proactive policies and procedures, including the use of demographic data, to create and display non-English signs, posters, and product displays. Agree
2019 Review of Postal Inspection Service Criminal and Administrative Processes – Fort Worth Division 04/19/2019 HR-AR-19-002 $0 Open R - 4 -- Establish an oversight mechanism to ensure inventory and tracking of O keys is conducted by responsible personnel as required. Agree
2019 National Security Clearance Program 06/18/2019 OV-AR-19-001 $318,031 Open R - 2 -- Complete Position Designation Surveys for personnel possessing national security clearances without a Position Designation Survey on file to determine if the position warrants a clearance. Agree
2019 Commercial Air (CAIR) Contractor Scanning 07/19/2019 NL-MT-19-001 $0 Open R - 6 -- Ensure districts update Postal Vehicle Service routes in the Vehicle Information Transportation Analysis Logistics system timely. Agree
2019 Military and Diplomatic Mail Service 07/31/2019 MS-AR-19-003 $0 Open R - 1 -- Periodically evaluate operations to provide effective management oversight of the timeliness of military and diplomatic mail to reduce delays in mail arriving to and processing within the CIMSC, as well as ensuring proper labelling of this mail. Agree
2019 Virtual Private Network Access 08/19/2019 IT-MA-19-001 $0 Open R - 1 -- Periodically analyze Postal Service contractors with authorized VPN Access to USPS - 2FA access to ensure that they are issued a Postal Service device and make changes as appropriate. Disagree


This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

Audit Directorates