The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendation Management Responsesort descending
2021 Mail Operations at the Denver, CO, Processing and Distribution Center 07/27/2021 21-151-R21 $0 Open R - 3-- Review operation numbers and Content Identification Number codes to determine if the right sort plans are being used to ensure delayed inventory data is accurate. Agree
2021 U.S. Postal Service's Protection Against External Cyberattacks 08/31/2021 20-277-R21 $0 Open R - 1-- Implement a consistent process to approve and update the access management system for all employees excluded from mandatory security awareness training and update information security policy to reflect the process. Agree
2017 Insider Threat Program 09/18/2017 IT-AR-17-007 $0 Open R - 2-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2021 Seamless Acceptance Mail Quality Processes 09/29/2021 21-098-R21 $0 Open R - 4-- Ensure available scanners and scales used are functional and new scanners include relevant functionality to complete accurate sampling. Agree
2021 Impact of Pandemic on Postal Service Finances 03/29/2021 20-257-R21 $0 Open R - 1-- Develop specific policies and procedures to ensure expenses are consistently documented, validated, and tracked for unanticipated crisis or catastrophic events. Agree
2022 Mail Delivery and Customer Service Operations - Select Baltimore Units, Baltimore, MD 11/05/2021 21-194-R22 $0 Open R - 3-- Open another city carrier training academy to efficiently train new carriers as they are hired. Agree
2021 U.S. Postal Inspection Service Washington Division 04/16/2021 21-005-R21 $0 Open R - 1-- Review and update Case Management Reporting Guidelines and the Inspection Service Manual with current Inspection Service Communications requirements and define what constitutes a field note and when it is required. Agree
2022 Voyager Card Transactions – Philadelphia, PA, Paschall Station 12/13/2021 21-230-R22 $0 Open R - 1-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2020 Custodial Workhours 10/24/2019 19SMG006HR000-R20 $81,319,892 Open R - 1-- Develop and implement a strategy to address hiring and staffing challenges for custodial positions at facilities subject to the Memorandum of Understanding Between the United States Postal Service and the American Postal Workers Union, re: Maintenance Series-47 Transmittal Letter-5 Implementation and Maintenance Craft Postal Support Employee Conversions, signed July 9, 2014. Agree
2021 Noncompetitive Contracts 09/09/2021 21-019-R21 $0 Open R - 5-- Develop and implement Noncompetitive Purchase Request training for internal business partners to ensure complete and fully supported documentation is submitted to the contracting officer. Agree


This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

Audit Directorates