The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendation Management Responsesort descending
2021 Contract Invoice Payment Process 07/29/2021 20-281-R21 $0 Open R - 2-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2015 Badges for Postal Service Contractors 03/06/2015 HR-AR-15-004 $0 Open R - 1-- Revise national policy to ensure responsible personnel develop comprehensive and uniform standard operating procedures to manage contractor badges, including procedures for issuing, tracking, and monitoring badges. Agree
2021 As Needed Highway Contract Routes 07/16/2021 21-022-R21 $0 Open R - 4-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2017 Insider Threat Program 09/18/2017 IT-AR-17-007 $0 Open R - 1-- Continue to develop and fully implement an insider threat program for national security information in accordance with National Insider Threat Policy minimum standards. Agree
2021 Passport Application Acceptance Operations 08/09/2021 21-056-R21 $0 Open R - 4-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2020 U.S. Postal Service Mail Recovery Center 08/17/2020 19-040-R20 $0 Open R - 3-- Develop and implement a strategy to ensure Mail Recovery Center staff are aware of, and complying with, the Postal Service policy for opening and examining all undeliverable First-Class Mail. Agree
2021 Mail Delivery and Customer Service Issues - Olathe East Branch, Olathe, KS 05/05/2021 21-121-R21 $0 Open R - 1-- Instruct Olathe East Branch Management to develop an action plan to ensure rural carriers do not leave to deliver their routes until all committed mail has been distributed, and to ensure management verifies the delivery unit is clear of committed mail daily. Agree
2021 Accenture Information Technology Contracts 12/29/2020 20-076-R21 $0 Open R - 5-- Complete and implement a quality assurance plan to effectively monitor quality objectives for the future contract. Agree
2021 Mail Operations at the Denver, CO, Processing and Distribution Center 07/27/2021 21-151-R21 $0 Open R - 2-- develop and train employees on how to properly complete consolidate scans. Agree
2021 Uncompensated and Undercompensated Services 04/01/2021 20-208-R21 $219,519,981 Open R - 2-- Evaluate opportunities to adjust provisions involving business customers to ensure only services paid for are provided. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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