The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendationsort descending Management Response
2017 Privileged Account Management 04/05/2017 IT-AR-17-003 $0 Open R - 3 -- Define business practices and responsibilities for monitoring privileged accounts and implement privileged access management tools. Agree
2016 Access Controls over Mail Imaging Systems 01/14/2016 IT-AR-16-004 $0 Open R - 3 -- Delete all accounts that have not been used in more than 365 days and all guest accounts on the mail imaging systems. Agree
2018 Use of Postal Service Network to Facilitate Illicit Drug Distribution 09/28/2018 SAT-AR-18-002 $0 Open R - 3 -- Designate an officer to consolidate existing efforts and lead the implementation of a unified, comprehensive organizational strategy to combat the role of the postal network in facilitating illicit drug distribution. Disagree
2019 U.S. Postal Service's Customer Service to Non-English Speaking Customers 11/02/2018 MS-AR-19-001 $0 Open R - 3 -- develop a plan to integrate translations among the web links that revert to English to ensure consistency and continued oversight. Agree
2019 Nationwide Review of Voyager Fleet Card Personal Identification Numbers 06/24/2019 DR-AR-19-006 $46,316,039 Open R - 3 -- Develop and implement interim controls to prevent and detect the issues noted in this report until the Voyager Fleet Commander Online application is updated. Agree
2018 Customer Retail Experience 09/28/2018 SAT-AR-18-001 $0 Open R - 3 -- Develop and provide annual customer service training for all retail associates emphasizing their role in the customer experience. Agree
2018 Surface Visibility Scanning – Capital Metro Area and Capping Report 04/12/2018 NL-AR-18-006 $0 Open R - 3 -- Develop procedures to ensure mail container visibility during Mail Transport Equipment Labeler system trip updates. Disagree
2019 Mail Delivery Issues – Ohio Valley District 08/27/2019 DR-AR-19-007 $3,369,130 Open R - 3 -- Direct the Columbus Processing & Distribution Center Manager and Manager, Operation Program Support to coordinate mail arrival times in Integrated Operating Plans to improve mail flow between the plant and delivery units to achieve daily operational performance. Agree
2018 Western Area Physical Security and Environmental Controls 03/19/2018 IT-AR-18-002 $0 Open R - 3 -- Direct the senior plant manager to implement compensating controls for doors without a functioning card reader Agree
2019 Commercial Air (CAIR) Contractor Scanning 07/19/2019 NL-MT-19-001 $0 Open R - 3 -- Ensure that Delta Air Lines has enough mail transportation equipment to separate the mail according to the contract. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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