Reports | Office of Inspector General OIG

	Report Title	Date	Report Type	Category
Image	The International Package Market – Trends and Opportunities for the Postal Service	05/15/2023	White Papers	Strategy & Investments, Innovation, Customer Service
Image	The Value of the Postal Service’s Retail Network for Small Businesses	10/11/2022	White Papers	Retail, Sales & Marketing, Delivery / Mail Processing, Customer Service, Cost & Pricing
Image	Demographic Trends in Mail Access Changes and Service, 2016-2020	04/28/2022	White Papers	Delivery / Mail Processing, Customer Service
Image	1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System	09/21/2021	White Papers	Customer Service
Image	Improving Operational Efficiency Using Informed Visibility	09/17/2021	White Papers	Customer Service
Image	A Primer on Service Standards	09/02/2021	White Papers	Service Performance, Delivery / Mail Processing
Image	Customer Perceptions of the U.S. Postal Service During the COVID-19 Pandemic	04/09/2021	White Papers	Customer Service
Image	Package Delivery in Rural and Dense Urban Areas	09/16/2020	White Papers	Service Performance, Delivery / Mail Processing
Image	Reevaluating the Universal Service Obligation	05/06/2020	White Papers	Service Performance, Customer Service
Image	Same-Day Delivery: Implications for the U.S. Postal Service	01/08/2020	White Papers	Service Performance, Delivery / Mail Processing