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The International Package Market – Trends and Opportunities for the Postal Service |
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White Papers |
Strategy & Investments, Innovation, Customer Service |
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The Value of the Postal Service’s Retail Network for Small Businesses |
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White Papers |
Retail, Sales & Marketing, Delivery / Mail Processing, Customer Service, Cost & Pricing |
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The Role of the Postal Service in Identity Verification |
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White Papers |
Technology, Security |
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Demographic Trends in Mail Access Changes and Service, 2016-2020 |
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White Papers |
Delivery / Mail Processing, Customer Service |
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1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System |
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White Papers |
Customer Service |
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Improving Operational Efficiency Using Informed Visibility |
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White Papers |
Customer Service |
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Customer Perceptions of the U.S. Postal Service During the COVID-19 Pandemic |
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White Papers |
Customer Service |
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Implementing Advanced Electronic Data: Challenges and Opportunities |
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White Papers |
Security |
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Reevaluating the Universal Service Obligation |
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White Papers |
Service Performance, Customer Service |
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Improving the Customer Experience with USPS Customer Care Centers |
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White Papers |
Customer Service |
