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Reports
| Report Title | Date | Report Type | Category | |
|---|---|---|---|---|
|
|
The International Package Market – Trends and Opportunities for the Postal Service | White Papers | Strategy & Investments, Innovation, Customer Service | |
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The Postal Service in the 21st Century: A Recent History | White Papers | Delivery / Mail Processing | |
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The Value of the Postal Service’s Retail Network for Small Businesses | White Papers | Retail, Sales & Marketing, Delivery / Mail Processing, Customer Service, Cost & Pricing | |
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Changes in Mail Mix: Implications for Carriers’ Physical Health | White Papers | Delivery / Mail Processing | |
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The Postal Service’s Collection Point Management System | White Papers | Delivery / Mail Processing | |
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Demographic Trends in Mail Access Changes and Service, 2016-2020 | White Papers | Delivery / Mail Processing, Customer Service | |
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Trends in New Delivery Points | White Papers | Delivery / Mail Processing | |
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1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System | White Papers | Customer Service | |
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Improving Operational Efficiency Using Informed Visibility | White Papers | Customer Service | |
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A Primer on Service Standards | White Papers | Service Performance, Delivery / Mail Processing |