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Audit Reports

Dec
04
2019
Report Number:
19-043-R20
Report Type:
Audit Reports
Category: Delivery / Mail Processing, Service Performance

Mail Delivery Issues – Vista Station, Sparks, NV

Background

The Vista Station is in the Nevada-Sierra District of the Western Area. The delivery unit has a total of 52 routes (42 city and 10 rural). The 42 city routes are delivered by 54 carriers (44 full-time and 10 city carrier assistants [CCA]). The 10 rural routes are delivered by 17 carriers (nine full-time and eight rural carrier associates [RCA]). The Vista Station also has 11 clerks who perform retail and customer service functions.

We selected the Vista Station based on our analysis of city carriers returning after 6:00 p.m. using data from the Enterprise Data Warehouse (EDW). Our objective was to assess mail delivery service.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

We recommend the Manager, Nevada-Sierra District instruct district staff to complete the review of the route adjustments per the dispute resolution decision.

 Closed $0 Agree
2

We recommend the Manager, Nevada-Sierra District instruct unit management to follow the policy for updating the arrow key list and to secure Voyager fleet cards. In addition, ensure appropriate personnel complete the eFleet Card training.

 Closed $0 Agree