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Audit Reports

Dec
19
2019
Report Number:
20-078-R20
Report Type:
Audit Reports
Category: Delivery / Mail Processing, Service Performance

Mail Delivery Issues – Montbello Station, Denver, CO

Background

The Montbello Station, Denver, CO, is in the Colorado/Wyoming District of the Western Area. The Montbello Station has 45 delivery routes (19 city and 26 rural) delivered by 66 carriers (27 city and 39 rural). We selected the Montbello Station based on our analysis of city carriers returning after 6:00 p.m. data from the Enterprise Data Warehouse (EDW).

The OIG obtained and analyzed operational indicators for the workload and workforce of Montbello Station for fiscal years (FY) 2018 and 2019. We identified:

  • Increases in possible deliveries.
  • Decreases in mail volume arriving in delivery point sequence (DPS) and from the Flats Sequencing System (FSS).
  • An increase in mail volumes requiring manual sortation by carriers, known as cased volume.
  • An increase in the number of packages.
  • An increase in overtime workhours.

Our objective was to assess mail delivery services at the Montbello Station in Denver, CO.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Develop an action plan to ensure all mail is being delivered in a timely manner.

 Closed $0 Agree
2

Develop an action plan to fill carrier and clerk vacancies for the Montbello station and review the City Carrier Associate and Rural Carrier Associate compliment and assign additional carriers if necessary to the station until vacancies can be filled.

 Closed $0 Agree
3

Review and adjust mail arrival times and mail mix for the Montbello Station and the Denver Processing and Distribution Center to ensure distribution up time is being met.

 Closed $0 Agree
4

Instruct unit management at the Montbello Station to reiterate Postal Service productivity goals to delivery personnel and monitor performance.

 Closed $0 Agree
5

Instruct unit management, to follow city delivery standard operating procedures for reporting delayed mail.

 Closed $0 Agree
6

Instruct the Postmaster, Denver and Montbello Station management, to follow city delivery standard operating procedures for package scanning and handling.

 Closed $0 Agree
7

Instruct unit management to follow the policy for updating the arrow lock key list and to secure Voyager Fleet cards.

 Closed $0 Agree