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Audit Reports

Sep
19
2019
Report Number:
DRT-AR-19-021
Report Type:
Audit Reports
Category: Delivery / Mail Processing, Service Performance

Mail Delivery Issues – Minuet Carrier Annex, Charlotte, NC

Background

The Minuet Carrier Annex is in the Mid-Carolinas District of the Capital Metro Area. City delivery for the Minuet Carrier Annex serves Zip Codes 28209 and 28210 and has a total of 62 routes (60 regular city carrier routes and two auxiliary routes) delivered by 86 carriers (69 full-time regular city carriers and 17 city carrier assistants). The Minuet Carrier Annex also has 17 clerks who perform retail and customer service functions. We selected the Minuet Carrier Annex based on our analysis of carriers returning after 6:00 p.m. data from the Enterprise Data Warehouse (EDW). The objective of this audit was to assess mail delivery service at the Minuet Carrier Annex.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Update the Integrated Operating Plan and Mail Arrival Profile for the Minuet Carrier Annex and the Charlotte and Mid-Carolinas Processing and Distribution Centers to reflect accurate mail arrival times and mail mix.

 Closed $0 Agree
2

Instruct unit management to review and conduct annual route inspections and adjust city routes as needed for service improvement.

 Closed $0 Agree
3

Instruct unit management to ensure staff follow delivery standard operating procedures for scanning mail pieces.

 Closed $0 Agree
4

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

 Closed $0 Agree