Aug
05
2022
Report Number:
22-132-4-R22
Report Type:
Audit Reports
Category: Service Performance, Delivery / Mail Processing
Mail Delivery, Customer Service, and Property Conditions Review – Coronado Station, Santa Fe, NM
Background
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Coronado Station, Santa Fe, NM (Project Number 22-132-4). The Coronado Station is in the Arizona- New Mexico District of the WestPac Area and services ZIP Codes 87505, 87507, 87508, and 87540.1 These ZIP Codes serve about 95,454 people and are considered to be urban communities.2 We judgmentally selected the Coronado Station based on the number of stop-the-clock3 (STC) scans occurring at the delivery unit.