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Audit Reports

Sep
10
2019
Report Number:
DRT-AR-19-019
Report Type:
Audit Reports
Category: Delivery / Mail Processing, Service Performance

Mail Delivery and Retail Services – [Redacted] Branch, [Redacted] MD

Background

The [redacted] Branch is in the Baltimore District of the Capital Metro Area. It has 67 city routes delivered by 97 carriers (76 Full-Time Regulars and 21 City Carrier Associates). The branch also has 11 clerks (nine full time and two postal support employees) performing retail and customer service functions. We selected the [redacted] Branch based on our analysis of carriers returning to the office after 6:00 p.m. and Enterprise Customer Care (eCC) data.

The objective of this audit was to assess mail delivery and retail services at the [redacted] Branch in [redacted], MD.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

R - 1 -- Instruct branch management to follow procedures for reviewing carrier cases to identify any undelivered mail.

 Closed $0 Agree
2

R - 2 -- Instruct branch management to follow city delivery standard operating procedures for reporting delayed mail

 Closed $0 Agree
3

R - 3 -- Instruct branch management to increase oversight over staff to ensure there is adequate route coverage, increased staff availability, reduced operational delays at loading docks, and distribution-up-times are met.

 Closed $0 Agree
4

R - 4 -- Instruct branch management to coordinate with vehicle maintenance facility personnel to increase the number of parking spaces available to carriers immediately behind the loading dock area during the morning vehicle loading times.

 Closed $0 Agree
5

R - 5 -- Instruct unit management to ensure staff follow delivery standard operating procedures for scanning mail pieces.

 Closed $0 Agree
6

R - 6 -- Instruct branch management to ensure staff follow delivery standard operating procedures for handling Certified Mail and Priority Mail Express.

 Closed $0 Agree