2.7 Billion Served

You’ve probably heard that the U.S. Postal Service has the nation’s biggest retail network, with more than 30,000 post offices — about as many nationwide locations as McDonald’s, Starbucks, and Walmart combined. Just what does that mean in terms of customer visits, though?


Survey Says…!

If you’ve bought stamps or mailed a package at a postal retail counter, the clerk probably directed you to a survey at the bottom of the receipt. Maybe you filled it out to compliment your helpful clerk, or to raise a concern about the appearance of the post office lobby.

No matter your feedback — good, bad, or indifferent — you were heard. The Point of Sale (POS) Survey you took is one of four primary tools the U.S. Postal Service uses to assess customer satisfaction across its various points of contact with customers. Here are the four tools and what they measure:


Sustainability and the Triple Bottom Line

As Kermit the Frog sang, it’s not easy being green. Well, Kermit, try achieving corporate sustainability. It’s more than just “going green.” It generally means giving consideration to the environmental, economic, and social impact of a company's business practices.

While it’s not necessarily easy, it’s the responsible thing to do. It’s also good business as more consumers demand that companies be good stewards and corporate citizens. And that includes the Postal Service.


Goin’ Mobile

Technology plays a huge role in the fast-moving package delivery market. Package delivery companies that skimp on innovation investments do so at their own risk.

As part of its effort to be the “shipper of choice” for customers, the U.S. Postal Service has invested millions of dollars in Mobile Delivery Devices (MDD), handheld scanners that allow letter carriers to track package delivery in real time via Global Positioning System. Tracking capability, known as package visibility, is essential for USPS to meet market demands.



Recent Poll

Number of packages you returned or plan to return post-holidays:

Recent Comments

  • 19 hours 29 min ago
    I used the chat option in an unsuccessful attempt to obtain assistance with my problem and found it most frustrating. I asked whether I was interacting with a human since I suspected this was a chat...
  • 19 hours 58 min ago
    I contacted the Post Office in Tracy CA because I had a delivery going to wrong address. I wanted to give them a heads up to catch it for me and send it to the correct address. They were spot on with...

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