USPS Office of Inspector General

Registered Mail might seem like a service from yesteryear in this day and age of Intelligent Mail barcodes and Informed Delivery, which give customers a sneak peek into their mail via email alerts.

But with proof of mailing and delivery along with strict rules and controls, Registered Mail still appeals to customers who want to send valuable or irreplaceable items through the mail.

Managing workhours is a critical part of helping the U.S. Postal Service realize annual productivity gains, which help offset cost increases.

That’s why it’s so important postal management uses all the tools at its disposal to improve productivity. One tool is the mail processing variance (MPV) model, which measures annual mail processing performance and efficiency.

It makes no difference what part of the country you’re in, post offices nationwide are in need of upkeep and repair. A majority of post office lobbies we reviewed in the Eastern Area have many of the same problems found in other areas.

Direct mail has an important role to play in a changing marketing landscape, our recent report finds. In a series of focus groups and online surveys, marketers identified direct mail’s particular value as its ability to stand out from the many advertisements people see and hear daily.

Americans love a man, or woman, in uniform.  Even in the postal world. In fact, many folks would like all postal workers to have uniforms.

Five years ago we ran a blog on rural letter carriers and whether they should wear a uniform, or at least a uniformed shirt – they currently aren’t required. Given that rural routes are increasingly suburban and rural carriers more visible to the public and rural letter carriers serve as something of a post office on wheels, it seemed a logical question to ask.