Reports | Office of Inspector General OIG

	Report Title	Date	Report Type	Category
Image	Package Tracking Messaging	05/11/2023	Audit Reports	Technology, Delivery / Mail Processing, Customer Service
Image	Mail Delivery, Customer Service, and Property Conditions Review - Select Units - Atlanta, GA	01/09/2023	Audit Reports	Service Performance, Customer Service, Field Operations Review
Image	The Value of the Postal Service’s Retail Network for Small Businesses	10/11/2022	White Papers	Retail, Sales & Marketing, Delivery / Mail Processing, Customer Service, Cost & Pricing
Image	Mail Delivery, Customer Service, and Property Condition Reviews – Select Units, Seattle, WA, Region	07/28/2022	Audit Reports	Service Performance, Delivery / Mail Processing, Customer Service, Field Operations Review
Image	Demographic Trends in Mail Access Changes and Service, 2016-2020	04/28/2022	White Papers	Delivery / Mail Processing, Customer Service
Image	Hearing Before the House Subcommittee on Government Operations	02/14/2022	Congressional Testimonies	Delivery / Mail Processing, Customer Service
Image	Mail Delivery and Customer Service Operations – Sunrise Station, Las Vegas, NV	10/15/2021	Audit Reports	Customer Service, Delivery / Mail Processing, Service Performance
Image	1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System	09/21/2021	White Papers	Customer Service
Image	Improving Operational Efficiency Using Informed Visibility	09/17/2021	White Papers	Customer Service
Image	Mail Delivery and Customer Service Operations – Newark Post Office, Newark, DE	07/22/2021	Audit Reports	Customer Service, Delivery / Mail Processing, Service Performance