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Reports

	Report Title	Date	Report Type	Category
Image	Improving the Customer Experience with USPS Customer Care Centers	08/20/2018	White Papers	Customer Service
Image	Business Customer Retention Strategies	05/17/2018	Audit Reports	Retail, Sales & Marketing
Image	Tort Claims Management – Western Area	05/08/2018	Audit Reports	Retail, Sales & Marketing
Image	Transactional Mail: Implications for the Postal Service	04/16/2018	White Papers	Retail, Sales & Marketing
Image	A New Reality: Correspondence Mail in the Digital Age	03/05/2018	White Papers	Retail, Sales & Marketing
Image	Function 4 Efficiency – Suncoast District	01/02/2018	Audit Reports	Retail, Sales & Marketing
Image	Electronic Parcel Payment Systems Internal Control Requirements	12/15/2017	Audit Reports	Retail, Sales & Marketing
Image	Delivering the Best Customer Experience	12/13/2017	White Papers	Service Performance, Customer Service
Image	Delivering Peace of Mind: Certified Mail and the U.S. Postal Service	11/27/2017	White Papers	Retail, Sales & Marketing
Image	Retail and Customer Service Operations in the Philadelphia Metropolitan District	09/25/2017	Audit Reports	Retail, Sales & Marketing