Iowa-Nebraska-South Dakota District: Delivery Operations
During the week of July 22, 2025, we performed a self-initiated audit at the Omaha Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC. The delivery units included the Benson and Boystown Stations in Omaha, NE and the Fremont Administrative Post Office (APO) in Fremont, NE.
We issued individual reports for the three delivery units and the P&DC. We will also issue another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.
The audit team identified deficiencies in four of the five areas we reviewed affecting mail delivery and property conditions at the three delivery units.
| Controls Reviewed | Deficiencies Identified – Yes or No | ||
|---|---|---|---|
| Benson Station | Boystown Station | Freemont APO | |
| Delayed Mail |
Yes |
Yes |
Yes |
| Package Scanning |
Yes |
No |
Yes |
| Arrow Keys |
Yes |
Yes |
Yes |
| Carrier Separations and Transfers |
No |
No |
No |
| Property Conditions |
No |
Yes |
No |
We identified deficiencies in four of the five areas we reviewed that affected the efficiency of operations at the Omaha P&DC.
| Audit Area | Issues Identified | |
|---|---|---|
| Yes | No | |
| Clearance Times |
X |
|
| Delayed Mail |
X |
|
| Late, Canceled, and Extra Outbound Trips |
X |
|
| Scan Compliance |
X |
|
| Security of Registry Items |
|
X |
