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Puerto Rico District: Delivery Operations

Audit Reports

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    Puerto Rico District Delivery Operations Cover
Jun
28
2024
Report Number:
24-079-R24
Report Type:
Audit Reports
Category: Field Operations Review, Service Performance

Puerto Rico District: Delivery Operations

We performed audits at the San Juan Mail Processing Annexes (MPAs) 2 and 3 in Carolina, PR and three delivery units serviced by the MPAs in the San Juan, PR region during the week of March 18, 2024. The delivery units included the Bayamon Post Office, Bayamon, PR; Toa Baja Post Office, Toa Baja, PR; and the Guaynabo Post Office, Guaynabo, PR.

We issued individual reports for the three delivery units and the MPAs we visited. We also issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address. 

 

Delivery Units – Summary of Results

Controls Reviewed

Deficiencies Identified – Yes or No

Bayamon Post Office

Toa Baja Post Office

Guaynabo Post Office

Delayed Mail

Yes

Yes

Yes

Package Scanning

Yes

Yes

Yes

Arrow Keys

Yes

Yes

Yes

Carrier Compliment & Timekeeping

Yes

Yes

Yes

Property Conditions

Yes

Yes

Yes

Other: Contractor Badges 

No

Yes

Yes

 

We identified deficiencies affecting mail delivery and property conditions at all three delivery units. Specifically, we found deficiencies with all five areas we reviewed. We also identified issues with contractor badges at the Toa Baja and Guaynabo Post Offices.

 

P&DC – Summary of Results

Audit Area

Issues Identified

Yes No

Clearance Times

 

X

Late, Canceled, and Extra Outbound Trips

X

 

Delayed Mail

X

 

Scanning

X

 

Registry Cage

 

X

Other Issues

X

 

 

We identified deficiencies in three of the five areas we reviewed that affected the efficiency of operations at the San Juan MPAs. We also identified one additional area related to safety and security.

 

Processing and Delivery Unit Reports

Report Title Date Report Type Category
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Bayamon PR Delivery Ops Cover
Bayamon Post Office, Bayamon, PR: Delivery Operations Audit Reports Service Performance
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San Juan Mail Processing Annexes.
Efficiency of Operations at San Juan Mail Processing Annexes in Carolina, PR Audit Reports Delivery / Mail Processing, Service Performance
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Guaynabo Post Office Delivery Ops Cover
Guaynabo Post Office in Guaynabo, PR: Delivery Operations Audit Reports Service Performance
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Toa Baja Post Office Delivery Ops Cover
Toa Baja Post Office, Toa Baja, PR: Delivery Operations Audit Reports Service Performance

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Conduct route reviews for all routes in the Puerto Rico District, create a prioritized list of routes needing adjustments based on the reviews, and coordinate with Headquarters Delivery Operations to create a plan to perform the necessary adjustments.

Open $0 Agree
2

Train management at all delivery units in the district on the proper procedures for identifying, quantifying, and reporting delayed mail.

Closed $0 Agree
3

Train all employees on standard operating procedures for package scanning and handling at the Bayamon, Toa Baja, and the Guaynabo Post Offices and monitor for compliance.

Closed $0 Agree
4

Verify all employee barcode information is securely stored at the Guaynabo Post Office.

Closed $0 Agree
5

Train management at the Bayamon, Toa Baja, and Guaynabo Post Offices on the proper procedures for arrow key management.

Closed $0 Agree
6

Verify arrow keys are properly managed and confirm missing keys are reported to the U.S. Postal Inspection Service for the Bayamon, Toa Baja, and Guaynabo Post offices.

Closed $0 Agree
7

Develop a plan to monitor and enforce compliance with timekeeping record requirements at the Bayamon, Toa Baja, and Guaynabo Post Offices.

Closed $0 Agree
8

Verify unit management completes the process for removing the employee from the rolls that was identified as not reporting to work at the Toa Baja Post Office.

Closed $0 Agree
9

Address all remaining building safety, security, and maintenance issues identified at the Bayamon, Toa Baja, and Guaynabo Post Offices.

Closed $0 Agree
10

Verify that all Contract Delivery Service route carriers and their assistants at the Toa Baja and Guaynabo Post Offices possess a valid Postal Service photo identification badge.

Closed $0 Agree