Mail Delivery, Customer Service, and Property Condition Reviews - Florida 3 District
We performed a self-initiated audit at the Miami Processing and Distribution Center and four delivery units serviced by the P&DC during the week of January 30, 2023. The delivery units included the Allapattah Station, Doral Branch, Flagler Station, and Princeton Branch.
We issued individual reports for the four delivery units and the P&DC we visited. We issued another report summarizing the results of our audits at all four delivery units with specific recommendations for management to address.
Controls Reviewed | Deficiencies Identified – Yes or No | |||
---|---|---|---|---|
Allapattah Station |
Doral Branch |
Flagler Station |
Princeton Branch |
|
Unreported Delayed Mail | Yes | Yes | Yes | Yes |
Package Scanning | Yes | Yes | Yes | Yes |
Truck Arrival Scanning | Yes | Yes | Yes | Yes |
Arrow Keys | No | Yes | Yes | Yes |
Property Conditions | Yes | No | Yes | Yes |
We identified deficiencies affecting mail delivery, customer service, and property conditions at the delivery units. Specifically, we found deficiencies with all five areas we reviewed for the Flagler Station and Princeton Branch, and deficiencies with four areas at the Allapattah Station and Doral Branch.
Audit Area | Issues Identified | |
---|---|---|
Yes | No | |
Clearance Times | X | |
Delayed Mail | X | |
Late and Extra Outbound Trips | X | |
Load Scans | X | |
Other Issues | X |
We identified deficiencies in three of the four areas we reviewed that affected the efficiency of operations at the Miami P&DC. We also identified one deficiency related to truck/trailer safety and security.