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Mail Delivery, Customer Service, and Property Condition Reviews - Florida 3 District

Audit Reports

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    Miami Capping Report Cover
May
15
2023
Report Number:
23-050-R23
Report Type:
Audit Reports
Category: Service Performance, Field Operations Review

Mail Delivery, Customer Service, and Property Condition Reviews - Florida 3 District

We performed a self-initiated audit at the Miami Processing and Distribution Center and four delivery units serviced by the P&DC during the week of January 30, 2023. The delivery units included the Allapattah Station, Doral Branch, Flagler Station, and Princeton Branch.

We issued individual reports for the four delivery units and the P&DC we visited. We issued another report summarizing the results of our audits at all four delivery units with specific recommendations for management to address.

Delivery Units - Summary of Results
Controls Reviewed Deficiencies Identified – Yes or No 
Allapattah
Station
Doral
Branch
Flagler
Station
Princeton
Branch
Unreported Delayed Mail  Yes  Yes  Yes  Yes 
Package Scanning  Yes  Yes  Yes  Yes 
Truck Arrival Scanning  Yes Yes  Yes  Yes 
Arrow Keys No Yes  Yes  Yes 
Property Conditions  Yes  No Yes  Yes 

We identified deficiencies affecting mail delivery, customer service, and property conditions at the delivery units. Specifically, we found deficiencies with all five areas we reviewed for the Flagler Station and Princeton Branch, and deficiencies with four areas at the Allapattah Station and Doral Branch.

P&DC - Summary of Results
Audit Area  Issues Identified
Yes  No
Clearance Times    X
Delayed Mail  X  
Late and Extra Outbound Trips  X  
Load Scans  X  
Other Issues X  

We identified deficiencies in three of the four areas we reviewed that affected the efficiency of operations at the Miami P&DC. We also identified one deficiency related to truck/trailer safety and security.

Processing and Delivery Unit Reports

Report Title Date Report Type Category
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PnDC Miami Florida Cover
Efficiency of Operations at the Miami Processing and Distribution Center Audit Reports Service Performance
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Allapattah Station Miami Florida Cover
Mail Delivery, Customer Service, and Property Conditions Review - Allapattah Station Audit Reports Service Performance
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Doral Branch Florida Cover
Mail Delivery, Customer Service, and Property Conditions Review - Doral Branch Audit Reports Service Performance
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Flagler Station Florida Cover
Mail Delivery, Customer Service, and Property Conditions Review - Flagler Station Audit Reports Service Performance
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Princeton Branch Homestead Florida Cover
Mail Delivery, Customer Service, and Property Conditions Review – Princeton Branch, Homestead, FL Audit Reports Service Performance

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Verify that the Flagler Station obtains enough arrow keys for all carrier routes that need them.

Closed $0 Agree
2

Develop and execute a plan so that all committed mail is delivered daily, and that management conduct a daily sweep to identify delayed mail at the Allapattah Station, Doral Branch, Flagler Station, and Princeton Branch.

Closed $0 Agree
3

Develop and execute a plan that requires all delayed mail volume be entered into the proper system and that management systematically enforce reporting compliance at the Allapattah Station, Doral Branch, Flagler Station and Princeton Branch.

Closed $0 Agree
4

Require unit management to review package scanning performance data daily and enforce compliance at the Allapattah Station, Doral Branch, Flagler Station, and Princeton Branch.

Closed $0 Agree
5

Develop and execute a plan that requires management to review truck/trailer arrival scanning performance data daily and enforce compliance at the Allapattah Station, Doral Branch, Flagler Station, and Princeton Branch.

Closed $0 Agree
6

Develop and execute a training plan that instructs management on the proper arrow key inventory procedures at the Flagler Station.

Closed $0 Agree
7

Establish a schedule to periodically review arrow keys to verify they are properly logged and accounted for at the Doral Branch, Flagler Station, and Princeton Branch.

Closed $0 Agree
8

Address all outstanding building safety, security and maintenance issues identified at the Princeton Branch.

Closed $0 Agree