Strengthening the Change of Address System

Americans are a mobile bunch. Last year, the U.S. Postal Service processed nearly 37 million change of address (COA) requests, with most of them (20.6 million) submitted as hardcopy requests.

With COA service, residential and business customers can have their mail forwarded to a new address when they move. It’s a convenient and reliable service, but it has also generated some long-standing concerns about protecting privacy and personal information. Congress recurrently asks us to review the COA service, as it did earlier this year.

 
Labor Day Blog Art

Happy Labor Day

Labor Day marks the unofficial end of summer. Before you know it, pumpkin spice lattes will be on the menu. (What?! They already are?)

But before we gear up for pennant races, fall elections, and a new TV season, let’s take one more summer-like day to relax and recognize the social and economic achievements of American workers. Labor Day “constitutes a yearly national tribute to the contributions workers have made to the strength, prosperity, and well-being of our country,” according to the U.S. Department of Labor.

 

Getting to the Core With Data Analytics

No matter the industry, it’s always better to address the root cause of a problem than put a Band-Aid on the symptom.

We find data analytics — which includes data mining, risk assessments, and predictive analytics — lets us find the most effective ways to detect fraud, waste, and mismanagement at the U.S. Postal Service. Data analytics allows us to synthesize data in ways that get to the very core of a problem or inefficiency, so we can then identify possible solutions.

 

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Recent Comments

  • 1 day 14 hours ago
    Hello. Thank you for your comment. We found the costs associated with processing, transporting, and delivering mail are outpacing revenue increases. And electronic diversion is causing a decline in...
  • 1 day 14 hours ago
    Hello, Tommy. Thank you for your comment. In collaboration with its stakeholders (e.g. Congress, Board of Governors), the Postal Service is looking at how to improve service performance and reduce...

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