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Reports
Report Title | Date | Report Type | Category | |
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Oversight of the Retail Lobby Customer Experience in New York 1 District | Audit Reports | Customer Service, Delivering for America | ||
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Delivery and Customer Service in Colorado Mountain Towns | Audit Reports | Service Performance, Delivery / Mail Processing, Customer Service | |
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Capping Report - Ohio 2 District: Controls Over Retail Transactions | Audit Reports | Internal Services, Finance | |
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Compensation, Benefit, and Bonus Authority in Calendar Year 2022 | Audit Reports | Internal Services, Human Resources, Finance | |
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Mobile Delivery Device Security Control Assessment | Audit Reports | Security, Internal Services | |
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U.S. Postal Service’s Plans to Resolve Post Office Suspensions | Audit Reports | Facilities, Customer Service | |
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The International Package Market – Trends and Opportunities for the Postal Service | White Papers | Strategy & Investments, Innovation, Customer Service | |
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Package Tracking Messaging | Audit Reports | Technology, Delivery / Mail Processing, Customer Service | |
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Mail Delivery, Customer Service, and Property Conditions Review - Select Units - Atlanta, GA | Audit Reports | Service Performance, Customer Service, Field Operations Review | |
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The Value of the Postal Service’s Retail Network for Small Businesses | White Papers | Retail, Sales & Marketing, Delivery / Mail Processing, Customer Service, Cost & Pricing |