OIG OPERATING STATUS

DUE TO A LAPSE IN GOVERNMENT FUNDING, ALL NON-EXCEPTED OIG EMPLOYEES ARE FURLOUGHED AND MUST CEASE ALL OIG WORK-RELATED ACTIVITIES.

This website will not be monitored or updated until full operations resume.
Your interest in the efficiency of Postal Service programs is important to us. Our Hotline remains operational, and you may still submit your concern and it will be reviewed.

You may also submit FOIA requests, however we cannot respond until the government reopens.

Reports

	Report Title	Date	Report Type	Category
Image	Communication of Local Changes to Priority Mail Express Service	08/18/2025	Audit Reports	Customer Service, Delivery / Mail Processing, Service Performance
Image	Fiscal Year 2025 Peak Season Preparedness	11/21/2024	Audit Reports	Customer Service, Delivering for America, Service
Image	Sending It Back: Reverse Logistics and the U.S. Postal Service	05/23/2024	White Papers	Customer Service, Strategy & Investments
Image	Oversight of the Retail Lobby Customer Experience in New York 1 District	03/18/2024	Audit Reports	Customer Service, Delivering for America, Service
Image	Delivery and Customer Service in Colorado Mountain Towns	12/05/2023	Audit Reports	Service Performance, Delivery / Mail Processing, Customer Service
Image	U.S. Postal Service’s Plans to Resolve Post Office Suspensions	05/17/2023	Audit Reports	Facilities, Customer Service
Image	The International Package Market – Trends and Opportunities for the Postal Service	05/15/2023	White Papers	Strategy & Investments, Innovation, Customer Service
Image	Package Tracking Messaging	05/11/2023	Audit Reports	Technology, Delivery / Mail Processing, Customer Service
Image	Mail Delivery, Customer Service, and Property Conditions Review - Select Units - Atlanta, GA	01/09/2023	Audit Reports	Service Performance, Customer Service, Field Operations Review
Image	The Value of the Postal Service’s Retail Network for Small Businesses	10/11/2022	White Papers	Retail, Sales & Marketing, Delivery / Mail Processing, Customer Service, Cost & Pricing