OIG OPERATING STATUS

DUE TO A LAPSE IN GOVERNMENT FUNDING, ALL NON-EXCEPTED OIG EMPLOYEES ARE FURLOUGHED AND MUST CEASE ALL OIG WORK-RELATED ACTIVITIES.

This website will not be monitored or updated until full operations resume.
Your interest in the efficiency of Postal Service programs is important to us. Our Hotline remains operational, and you may still submit your concern and it will be reviewed.

You may also submit FOIA requests, however we cannot respond until the government reopens.

Reports

	Report Title	Date	Report Type	Category
Image	Customer Retention	09/25/2014	Audit Reports	Customer Service
Image	eCommerce Customer Registration	08/15/2014	Audit Reports	Customer Service
Image	What America Wants and Needs from the Postal Service	02/18/2014	White Papers	Customer Service
Image	Enhancing Mail for Digital Natives	11/18/2013	White Papers	Customer Service
Image	The Postal Service’s Use of Social Media	08/01/2013	Audit Reports	Customer Service
Image	Retail Customer Experience Program	07/09/2013	Audit Reports	Customer Service
Image	What America Wants from the Postal Service	05/21/2013	White Papers	Customer Service
Image	Customer Service Feedback Audit Report	12/17/2012	Audit Reports	Customer Service
Image	Customer Complaint Resolution Process	09/10/2012	Audit Reports	Customer Service
Image	Efficiency of Customer Service Operations	08/17/2012	Audit Reports	Customer Service