Background

The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General (OIG) reviews delivery operations at facilities across the country and provides management with timely feedback in furtherance of this mission. 

This interim report presents the results of our self-initiated audit of delivery operations and property conditions at the Chandler Station in North Hollywood, CA (Project Number 25-124-1). The Chandler Station is in the California 3 District of the WestPac Area and serves about 58,983 people in ZIP Codes 91601 and 91602, which are considered predominantly urban communities. The unit also services ZIP Code 91603 for PO Box routes.

This delivery unit has 36 city routes. From June 14 through July 11, 2025, the delivery unit had three supervisors assigned. During our visit, the unit management team working at this facility consisted of the postmaster, two supervisors, and one employee that was acting in a higher-level supervisor detail. The Chandler Station falls under the North Hollywood Post Office for employee availability measurement. As of July 11, 2025, the year-to-date employee availability rate for the North Hollywood Post Office was 91.9 percent, which is under the Postal Service’s retail and delivery operations employee availability goal of 93.7 percent for fiscal year 2025. The Chandler Station is one of four delivery units5 the OIG reviewed during the week of August 11, 2025, that are serviced by the Santa Claritac Processing and Distribution Center (P&DC). 

We assessed all units serviced by the Santa Clarita P&DC based on the number of Customer 360 (C360) delivery-related inquiries,7 stop-the-clock (STC)8 scans performed away from the delivery point and at the unit, undelivered route information, and Leg 1 and Leg 3 failures9 between March 18 and June 18, 2025. 

We judgmentally selected the Chandler Station primarily based on the number of C360 inquiries related to delivery. Specifically, the unit had an average of 8.5 inquiries per route compared to the district average of 4.7. The unit also had 14 Leg 3 failures.