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Maryland District: Delivery Operations

Audit Reports

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    Maryland District Delivery Operations Cover
Jan
17
2024
Report Number:
23-156-R24
Report Type:
Audit Reports
Category: Service Performance, Field Operations Review

Maryland District: Delivery Operations

We performed a self-initiated audit at the Eastern Shore Processing and Distribution Facility and four delivery units serviced by the P&DF during the week of September 11, 2023. The delivery units included the Cambridge, Easton, and Salisbury Post Offices.

We issued individual reports for the three delivery units and the P&DF we visited. We issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.

We identified deficiencies affecting mail delivery, customer service, and property conditions at the delivery units. Specifically, we found deficiencies with all five areas we reviewed for the Easton Post Office, deficiencies with four areas at the Cambridge Post Office, and deficiencies with three areas at the Salisbury Post Office. 

Delivery Units – Summary of Results 

Controls Reviewed 

Deficiencies Identified – Yes or No 

Cambridge Post Office Easton Post Office Salisbury Post Office

Delayed Mail 

No

Yes

Yes

Package Scanning 

Yes

Yes

Yes

Arrow Keys

Yes

Yes

No

Carrier Complement & Timekeeping

Yes

Yes

No

Property Conditions 

Yes

Yes

Yes

We identified deficiencies in two of the five areas we reviewed that affected the efficiency of operations at the Eastern Shore P&DF. We also identified issues related to safety and security:

P&DF – Summary of Results

Audit Area

Issues Identified
Yes No

Clearance Times

 

X

Delayed Mail

X

 

Late, Canceled, and Extra Outbound Trips

 

X

Scan Compliance

 

X

Registry Cage

X

 

Other Issues

X

 

 

Processing and Delivery Unit Reports

Report Title Date Report Type Category
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Cambridge Post Office
Cambridge Post Office in Cambridge, MD: Delivery Operations Audit Reports Service Performance
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Easton Post Office Cover
Easton Post Office in Easton, MD: Delivery Operations Audit Reports Service Performance
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Efficiency Eastern Shore Cover
Efficiency of Operations at the Eastern Shore Processing and Distribution Facility, Easton, MD Audit Reports Service Performance
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Salisbury Post Office Cover
Salisbury Post Office in Salisbury, MD: Delivery Operations Audit Reports Service Performance

Report Recommendations

# Recommendation Status Value Management Response OIG Response USPS Proposed Resolution
1

Verify that management at the Easton Post Office and Salisbury Post Office conducts mail sweeps and enters all delayed mail into the Delivery Condition Visualization system accurately.

Closed $0 Agree
2

Develop a plan to provide for the timely return to sender of Certified Mail at the Salisbury Post Office.

Open $0 Agree
3

Verify unit management systematically reviews package scanning performance data daily and enforces compliance at the Cambridge, Easton, and Salisbury Post Offices.

Open $0 Agree
4

Train management and assigned staff at the Easton Post Office on proper arrow key security.

Closed $0 Agree
5

Provide training to management at the Cambridge and Easton Post Offices of timekeeping record requirements and establish files for documenting timekeeping records at the Easton Post Office.

Open $0 Agree