Expands the main menu

Breadcrumb

Tennessee District: Delivery Unit Operations

Audit Reports

  • Image
    Tennessee District Cover
Aug
21
2023
Report Number:
23-100-R23
Report Type:
Audit Reports
Category: Service Performance, Field Operations Review

Tennessee District: Delivery Unit Operations

We performed a self-initiated audit at the Memphis Processing and Distribution Center (P&DC), a Mail Processing Annex (MPA), and five delivery units in the Memphis, TN region the week of May 1, 2023. The delivery units included the Collierville, Cordova, and Germantown Main Post Offices, Hickory Hill Station, and the Desoto Carrier Annex.

We issued individual reports for the five delivery units and the P&DC and MPA we visited. We also issued another report summarizing the results of our audits at all five delivery units with specific recommendations for management to address.

We identified deficiencies affecting mail delivery, customer service, and property conditions at the delivery units. Specifically, we found deficiencies with all five areas we reviewed for the Collierville Main Post Office, Desoto Carrier Annex, and Hickory Hill Station, and deficiencies with four areas at the Cordova and Germantown Main Post Offices:

Delivery Units - Summary of Results

Controls Reviewed

Deficiencies Identified – Yes or No 

Collierville MPO

Cordova MPO

Desoto Carrier Annex

Germantown MPO

Hickory Hill Station

Unreported Delayed Mail 

Yes

Yes

Yes

Yes

Yes

Package Scanning 

Yes

Yes

Yes

Yes

Yes

Truck Arrival Scanning 

Yes

Yes

No

Yes

Yes

Arrow Keys

Yes

Yes

Yes

No

Yes

Property Conditions 

Yes

Yes

Yes

Yes

Yes

We identified deficiencies in all four areas we reviewed that affected the efficiency of operations at the Memphis P&DC or MPA. We also identified deficiencies related to truck/trailer safety and security:

P&DC and MPA Summary of Results

Audit Area

Deficiencies Identified – Yes or No

Memphis P&DC

Memphis MPA

Yes

No

Yes

No

Clearance Times

 

X

X

 

Delayed Mail

X

 

 

X

Late, Canceled, and Extra Outbound Trips

X

 

X

 

Load Scans

X

 

X

 

Other Issues

X

 

X

 

Processing and Delivery Unit Reports

Report Title Date Report Type Category
Image
Collierville MPO Delivery Unit Cover
Collierville Main Post Office in Collierville, TN: Delivery Unit Operations Audit Reports Service Performance, Facilities, Delivery / Mail Processing, Customer Service
Image
Cordorva MPO Delivery Unit Cover
Cordova Main Post Office in Cordova, TN: Delivery Unit Operations Audit Reports Service Performance, Facilities, Delivery / Mail Processing, Customer Service
Image
Desoto Carrier Annex Cover
Desoto Carrier Annex in Memphis, TN: Delivery Unit Operations Audit Reports Service Performance, Facilities, Delivery / Mail Processing, Customer Service
Image
photo of processing floor operations.
Efficiency of Operations at the Memphis Processing and Distribution Center and Mail Processing Annex, Memphis, TN Audit Reports Service Performance, Facilities, Delivery / Mail Processing
Image
Germantown MPO Delivery Unit Cover
Germantown Main Post Office in Germantown, TN: Delivery Unit Operations Audit Reports Service Performance, Facilities, Delivery / Mail Processing, Customer Service
Image
Hickory Hill Station Delivery Unit Cover
Hickory Hill Station in Memphis, TN: Delivery Unit Operations Audit Reports Service Performance, Facilities, Delivery / Mail Processing, Customer Service

Report Recommendations

# Recommendation Status Value Management Response OIG Response USPS Proposed Resolution
1

Coordinate with Southern Area Human Resources and Headquarters Human Resources Shared Service Center to identify and implement strategies to fill clerk vacancies at the Collierville Main Post Office.

Closed $0 Agree
2

Develop and execute a plan to ensure that all committed mail is delivered daily, and that management conducts a daily sweep to identify delayed mail at the Collierville Main Post Office, Cordova Main Post Office, Desoto Carrier Annex, Germantown Main Post Office, and Hickory Hill Station.

Closed $0 Agree
3

Develop and execute a plan to verify that all delayed mail volume is entered into the proper system, and management systematically enforces reporting compliance at the Collierville Main Post Office, Cordova Main Post Office, Desoto Carrier Annex, and Germantown Main Post Office.

Closed $0 Agree
4

Develop and execute a training plan that instructs management on the proper use of the 3M case at the Germantown Main Post Office.

Closed $0 Agree
5

Develop and execute a plan to verify that unit management systematically reviews package scanning performance data daily and enforces compliance, and all employees are trained on standard operating procedures for package scanning and handling at the Collierville Main Post Office, Cordova Main Post Office, Desoto Carrier Annex, Germantown Main Post Office, and Hickory Hill Station.

Closed $0 Agree
6

Develop and execute a plan that requires management to review truck/trailer arrival scanning performance data daily and enforce compliance at the Collierville Main Post Office, Cordova Main Post Office, Germantown Main Post Office, and Hickory Hill Station.

Closed $0 Agree
7

Train responsible personnel on standard operating procedures for truck/trailer arrival scanning at the Cordova Main Post Office and Germantown Main Post Office.

Closed $0 Agree
8

Develop and execute a training plan that instructs management and assigned staff at the Hickory Hill Station on the proper arrow key inventory process.

Closed $0 Agree
9

Establish a schedule to periodically review arrow keys to ensure they are properly logged and accounted for at the Collierville Main Post Office, Cordova Main Post Office, Desoto Carrier Annex, and Hickory Hill Station.

Closed $0 Agree
10

Provide training for management to periodically review property conditions for safety, security, and maintenance issues at the Collierville Main Post Office, Cordova Main Post Office, Germantown Main Post Office, and Hickory Hill Station.

Closed $0 Agree