Reports

	Report Title	Date	Report Type	Category
Image	Primer on Postal Challenges	04/03/2013	White Papers	Strategy & Investments
Image	Customer Service Feedback Audit Report	12/17/2012	Audit Reports	Customer Service
Image	Commercial Mail Entry and Acceptance Initiatives	09/14/2012	Audit Reports	Strategy & Investments
Image	Customer Complaint Resolution Process	09/10/2012	Audit Reports	Customer Service
Image	Efficiency of Customer Service Operations	08/17/2012	Audit Reports	Customer Service
Image	Delivery Fleet Strategies	08/14/2012	Audit Reports	Strategy & Investments
Image	Carrier Contributions to Revenue Generation and Customer Service	06/19/2012	Audit Reports	Customer Service
Image	State of the Mail	04/27/2012	White Papers	Strategy & Investments
Image	Meeting America’s Emerging Communications Needs	04/26/2012	White Papers	Strategy & Investments
Image	The USPS Global Card: A Conceptual Analysis of a Smart Card Platform	02/13/2012	White Papers	Strategy & Investments