Reports | Office of Inspector General OIG

	Report Title	Date	Report Type	Category
Image	1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System	09/21/2021	White Papers	Customer Service
Image	Improving Operational Efficiency Using Informed Visibility	09/17/2021	White Papers	Customer Service
Image	Service Performance – First‑Class Single Piece Letter Mail	09/03/2021	Audit Reports	Delivery / Mail Processing, Retail, Sales & Marketing, Service Performance
Image	Plant Load Agreements – New Jersey District	08/12/2021	Audit Reports	Retail, Sales & Marketing
Image	Passport Application Acceptance Operations	08/09/2021	Audit Reports	Retail, Sales & Marketing
Image	How Institutions Change	08/04/2021	White Papers	Retail, Sales & Marketing, Innovation
Image	Mail Delivery and Customer Service Operations – Newark Post Office, Newark, DE	07/22/2021	Audit Reports	Customer Service, Delivery / Mail Processing, Service Performance
Image	Mail Delivery and Customer Service Operations – Carrier Sections, Cleveland, OH	06/15/2021	Audit Reports	Customer Service, Delivery / Mail Processing, Service Performance
Image	Marketers’ Perceptions of Informed Delivery and Informed Visibility	06/08/2021	White Papers	Retail, Sales & Marketing
Image	Stamps, Money Orders, and Cash – Phoenix, AZ, Main Office and Northeast Station	05/26/2021	Audit Reports	Retail, Sales & Marketing