OIG OPERATING STATUS

DUE TO A LAPSE IN GOVERNMENT FUNDING, ALL NON-EXCEPTED OIG EMPLOYEES ARE FURLOUGHED AND MUST CEASE ALL OIG WORK-RELATED ACTIVITIES.

This website will not be monitored or updated until full operations resume.
Your interest in the efficiency of Postal Service programs is important to us. Our Hotline remains operational, and you may still submit your concern and it will be reviewed.

You may also submit FOIA requests, however we cannot respond until the government reopens.

Reports

	Report Title	Date	Report Type	Category
Image	1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System	09/21/2021	White Papers	Customer Service
Image	Improving Operational Efficiency Using Informed Visibility	09/17/2021	White Papers	Customer Service
Image	Service Performance – First‑Class Single Piece Letter Mail	09/03/2021	Audit Reports	Delivery / Mail Processing, Retail, Sales & Marketing, Service Performance
Image	Plant Load Agreements – New Jersey District	08/12/2021	Audit Reports	Retail, Sales & Marketing
Image	Passport Application Acceptance Operations	08/09/2021	Audit Reports	Retail, Sales & Marketing
Image	How Institutions Change	08/04/2021	White Papers	Retail, Sales & Marketing, Innovation
Image	Mail Delivery and Customer Service Operations – Newark Post Office, Newark, DE	07/22/2021	Audit Reports	Customer Service, Delivery / Mail Processing, Service Performance
Image	Mail Delivery and Customer Service Operations – Carrier Sections, Cleveland, OH	06/15/2021	Audit Reports	Customer Service, Delivery / Mail Processing, Service Performance
Image	Marketers’ Perceptions of Informed Delivery and Informed Visibility	06/08/2021	White Papers	Retail, Sales & Marketing
Image	Stamps, Money Orders, and Cash – Phoenix, AZ, Main Office and Northeast Station	05/26/2021	Audit Reports	Retail, Sales & Marketing