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|
Efficiency Review of the Chicago, IL, Network Distribution Center – Operations and Transportation |
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Audit Reports |
Delivery / Mail Processing |
|
|
The “First and Last Mile” Strategy: A Critical Assessment |
|
White Papers |
Delivery / Mail Processing |
|
|
Sunday Parcel Delivery Service |
|
Audit Reports |
Delivery / Mail Processing |
|
|
Guiding Principles for a New Universal Service Obligation |
|
White Papers |
Customer Service |
|
|
Nonmachinable Outside Parcels Pilot Program |
|
Audit Reports |
Delivery / Mail Processing |
|
|
Management Alert – Retail Customer Service Management Alert |
|
Audit Reports |
Customer Service |
|
|
Management Alert – Lack of Service Standard Change Information in Area Mail Processing Feasibility Studies |
|
Audit Reports |
Delivery / Mail Processing |
|
|
Management Alert – Manual Package Counting and Conversion Factors |
|
Audit Reports |
Delivery / Mail Processing |
|
|
The Postal Service Customers of the Future |
|
White Papers |
Customer Service |
|
|
Customer Retention |
|
Audit Reports |
Customer Service |
