Reports | Office of Inspector General OIG

	Report Title	Date	Report Type	Category
Image	U.S. Postal Service’s Implementation of Enterprise Risk Management	05/19/2022	Audit Reports	Cost & Pricing, Finance
Image	Demographic Trends in Mail Access Changes and Service, 2016-2020	04/28/2022	White Papers	Delivery / Mail Processing, Customer Service
Image	Fiscal Year 2021 Board of Governors’ Expenditures	02/25/2022	Audit Reports	Cost & Pricing, Finance
Image	Fiscal Year 2021 Officers’ Travel and Representation Expenses	02/18/2022	Audit Reports	Cost & Pricing, Finance
Image	Hearing Before the House Subcommittee on Government Operations	02/14/2022	Congressional Testimonies	Delivery / Mail Processing, Customer Service
Image	Mail Delivery and Customer Service Operations – Sunrise Station, Las Vegas, NV	10/15/2021	Audit Reports	Customer Service, Delivery / Mail Processing, Service Performance
Image	Seamless Acceptance Mail Quality Processes	09/29/2021	Audit Reports	Cost & Pricing, Service Performance
Image	1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System	09/21/2021	White Papers	Customer Service
Image	Improving Operational Efficiency Using Informed Visibility	09/17/2021	White Papers	Customer Service
Image	Mail Delivery and Customer Service Operations – Newark Post Office, Newark, DE	07/22/2021	Audit Reports	Customer Service, Delivery / Mail Processing, Service Performance