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Reports

	Report Title	Date	Report Type	Category
Image	Challenges in Controlling Costs with Standard Mail Flats and Periodicals	02/26/2015	White Papers	Cost & Pricing
Image	What Postal Services Do People Value the Most? A Quantitative Survey of the Postal Universal Service Obligation	02/23/2015	White Papers	Customer Service
Image	Guiding Principles for a New Universal Service Obligation	11/17/2014	White Papers	Customer Service
Image	Management Alert – Retail Customer Service Management Alert	10/17/2014	Audit Reports	Customer Service
Image	The Postal Service Customers of the Future	09/29/2014	White Papers	Customer Service
Image	Customer Retention	09/25/2014	Audit Reports	Customer Service
Image	eCommerce Customer Registration	08/15/2014	Audit Reports	Customer Service
Image	Cloud Computing Contract Clauses	04/30/2014	Audit Reports	Cost & Pricing
Image	What America Wants and Needs from the Postal Service	02/18/2014	White Papers	Customer Service
Image	Greenfield Costing Methodology: An Opportunity to Deliver Transformative Change	01/07/2014	White Papers	Cost & Pricing