Background

The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General (OIG) reviews delivery operations at facilities across the country and provides management with timely feedback in furtherance of this mission. 

This interim report presents the results of our self-initiated audit of delivery operations and property conditions at the Norfolk Sorting and Delivery Center (S&DC) in Norfolk, VA. The Norfolk S&DC is in the Virginia District of the Atlantic Area and serves about 170,203 people in ZIP Codes 23523, 23324, 23325, 23504, 23507, 23508, 23509, 23510, 23517, 23323 and 23551, which are considered a predominantly urban area. Specifically, 166,886 (98 percent) live in urban communities and 3,317 (2 percent) live in rural communities.