The Delivering For America: Our Vision and Ten-Year Plan to Achieve Financial Sustainability and Service Excellence (DFA plan), released in March 2021, outlines the U.S. Postal Service’s 10-year strategy to transform into a high-performing, financially sustainable organization. With the release of Delivering For America 2.0: Fulfilling the Promise in September 2024, the Postal Service provided a blueprint for its path forward.

We, the U.S. Postal Service Office of Inspector General (OIG), have provided essential oversight of the Postal Service for nearly 30 years, and since the release of the DFA plan, have integrated an independent and objective review of its implementation into our work. This is the third in our series of DFA oversight reports in which we focused on two core areas outlined in the DFA plan: achieving service excellence and attaining financial stability.

Overall, our analysis of progress toward key initiatives shows mixed results. While the Postal Service (USPS) has made meaningful investments in infrastructure, fleet modernization, and pricing reforms, service performance has been inconsistent, and financial outcomes have fallen short of break-even targets.

As the Postal Service’s transformation is ongoing, our oversight will continue to focus on whether these efforts deliver measurable improvements in reliability, customer experience, and fiscal health that would ensure the Postal Service remains a vital, self-sustaining part of the nation’s infrastructure.