Tennessee District: Delivery Operations in the Nashville, TN, Area
During the week of July 14, 2026, we performed a self-initiated audit at the Nashville Processing and Distribution Center (P&DC) and three delivery units serviced by the facility. The delivery units included Church Street Station in Nashville, TN; the Lebanon Main Post Office (MPO) in Lebanon, TN; and the Hendersonville MPO in Hendersonville, TN.
We issued individual reports for the three delivery units and the P&DC. We will also issue another report summarizing the results of our audits of all three delivery units with specific recommendations for management to address.
The audit team identified deficiencies in six areas we reviewed at the delivery units affecting mail delivery and property conditions.
|
Audit Areas |
Deficiencies Identified – Yes or No |
||
|---|---|---|---|
|
Church Street Station |
Hendersonville MPO |
Lebanon MPO |
|
| Delayed Mail |
Yes |
Yes |
Yes |
| Package Scanning |
Yes |
Yes |
Yes |
| Arrow Keys |
Yes |
Yes |
Yes |
| Carrier Separations and Transfers |
Yes |
No |
No |
| Voyager Card Transactions |
Yes |
Yes |
No |
| Property Conditions |
No |
Yes |
Yes |
We also identified deficiencies in four areas that affected the efficiency of operations or safety and security at the Nashville LPC.
|
Audit Area |
Issues Identified |
|---|---|
| Eugene LPC | |
| Clearance Times |
No |
| Delayed Mail |
No |
| Late, Canceled, and Extra Outbound Trips |
Yes |
| Scan Compliance |
Yes |
| Scanner Accountability |
Yes |
| Security of Registry Items |
No |
| Safety and Security |
Yes |
