OIG OPERATING STATUS

DUE TO A LAPSE IN GOVERNMENT FUNDING, ALL NON-EXCEPTED OIG EMPLOYEES ARE FURLOUGHED AND MUST CEASE ALL OIG WORK-RELATED ACTIVITIES.

This website will not be monitored or updated until full operations resume.
Your interest in the efficiency of Postal Service programs is important to us. Our Hotline remains operational, and you may still submit your concern and it will be reviewed.

You may also submit FOIA requests, however we cannot respond until the government reopens.

Reports

	Report Title	Date	Report Type	Category
Image	Mail Delivery and Customer Service Issues — Select Chicago Stations, Chicago, IL	02/01/2021	Audit Reports	Customer Service, Delivery / Mail Processing, Service Performance
Image	Mail Delivery and Customer Service Operations – Avent Ferry Station, Raleigh, NC	01/19/2021	Audit Reports	Customer Service, Delivery / Mail Processing, Service Performance
Image	Mail Delivery and Customer Service Operations – Columbia Main Post Office, Columbia, MO	01/05/2021	Audit Reports	Delivery / Mail Processing, Service Performance
Image	Mail Service During the Early Stages of the COVID-19 Pandemic	01/04/2021	Audit Reports	Delivery / Mail Processing, Service Performance
Image	Mail Delivery and Customer Service Operations – Katy Carrier Annex, Katy, TX	12/15/2020	Audit Reports	Customer Service, Delivery / Mail Processing, Service Performance
Image	Deployment of Operational Changes	11/06/2020	Audit Reports	Service Performance, Delivery / Mail Processing
Image	Operational Changes to Mail Delivery	10/19/2020	Audit Reports	Delivery / Mail Processing, Service Performance
Image	Automated Delivery Unit Sorter Cost Savings	10/01/2020	Audit Reports	Delivery / Mail Processing, Service Performance
Image	Generation Z and the Mail	09/21/2020	White Papers	Retail, Sales & Marketing
Image	Package Delivery in Rural and Dense Urban Areas	09/16/2020	White Papers	Delivery / Mail Processing, Service Performance