OIG OPERATING STATUS

DUE TO A LAPSE IN GOVERNMENT FUNDING, ALL NON-EXCEPTED OIG EMPLOYEES ARE FURLOUGHED AND MUST CEASE ALL OIG WORK-RELATED ACTIVITIES.

This website will not be monitored or updated until full operations resume.
Your interest in the efficiency of Postal Service programs is important to us. Our Hotline remains operational, and you may still submit your concern and it will be reviewed.

You may also submit FOIA requests, however we cannot respond until the government reopens.

Reports

	Report Title	Date	Report Type	Category
Image	Retail Customer Experience Program	07/09/2013	Audit Reports	Customer Service
Image	Virtual Post Office Box Roundtable Discussion Summary	06/28/2013	Audit Reports	Innovation
Image	What America Wants from the Postal Service	05/21/2013	White Papers	Customer Service
Image	Virtual Post Office Boxes	04/17/2013	Audit Reports	Innovation
Image	e-Government and the Postal Service — A Conduit to Help Government Meet Citizens’ Needs	01/07/2013	White Papers	Innovation
Image	Customer Service Feedback Audit Report	12/17/2012	Audit Reports	Customer Service
Image	Email Management Services: Opportunity for the Postal Service	09/27/2012	Audit Reports	Innovation
Image	Customer Complaint Resolution Process	09/10/2012	Audit Reports	Customer Service
Image	Efficiency of Customer Service Operations	08/17/2012	Audit Reports	Customer Service
Image	21st Century Post Office - Non-Postal Products and Services	07/16/2012	Audit Reports	Innovation